**This position may be located at either the Bellevue, WA or Nashville, TN Amazon Headquarters.**
Amazon is seeking a creative and driven Learning Program Manager with experience in engineering content structure and creating efficient and effective learning experiences. Learning Program Managers will support adult learners across the business by translating and transforming process information into instructional content delivered at time of need.
In this role, you will be responsible for researching, developing, and measuring training content effectiveness to support Learning & Talent Development initiatives. This covers end-to-end research, curation of process variances, gap analysis, establishment of curriculum and enrollments within system, integration testing, and launch preparation. You will work with business stakeholders as well as instructional and visual designers to drive deep insights and go beyond compilation to determine customer content preferences, structure, and taxonomy needs to enable content usage and effective knowledge transfer. You will regularly identify, discuss, and bring forward issues or ideas to stakeholders to ensure programmatic success, while serving as hub for process changes and its effect to training and the learner.
Key job responsibilities
• Collaborate with subject matter experts, stakeholders, and business teams to identify goals and outcomes for learning experiences.
• Design and develop performance-focused training content.
• Develop learning tools, performance support mechanisms, practice activities, scenario-based learning, online tutorials, and other materials to meet identified needs.
• Design and develop knowledge and performance assessments to ensure learner understanding.
• Design and develop online learning experiences that align with learning outcomes, apply evidence-based learning principles, and inform learner progress and success in online learning environments.
• Pursue a deep understanding of learner roles to ensure that learning solutions meet needs.
• Maintain knowledge of new developments in learning science, learning design, and learning technologies.
• Perform quality checks (alpha/beta testing) to ensure learning experience standards are met.
• Perform field research and be very hands-on; work directly with technical development teams, process owners and stakeholders to perform baseline on current content formats and processes. Identify variations and perform gap analysis to analyze/verify standard guidance needed in partnership with subject matter experts.
• Inform new content structure, user stories, and taxonomy needs with Instructional and Visual Design team to transform process steps into dynamic, self-paced instructional content.
• Conduct editorial reviews of training content and consult with subject matter experts on accuracy and direction.
• Use project management skills to define and meet project milestones, communicate issues and risks in a timely manner, and manage customer expectations for next content path launches.
• Design and execute field pilots to measure system integrity, training effectiveness, and content fidelity.
• Build mechanisms to manage specific process changes with stakeholder groups to ensure future state fidelity and field relevance.
• Travel may be required up to 25%-50%
BASIC QUALIFICATIONS
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Bachelor’s degree
- 7+ years of Microsoft Office products and applications experience
- 8+ years of experience in learning & development, talent management or related field, that includes deep diagnostic and customized design efforts
- Proven experience in implementing innovative learning designs and development solutions within a fast-paced, global environment
- Experience measuring program impact against pre-defined success metrics
PREFERRED QUALIFICATIONS
- 2+ years of driving process improvements experience
- Master’s degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Excellent verbal and written communication skills
- Effective organizational skills with demonstrated ability to simultaneously manage multiple programs at the same time
- Experience in an environment which demands strong deliverables with the ability to identify problems and drive solutions
- Experience facilitating meetings
- Experience working with corporate workforce
- Experience in developing sustainable solutions that solve for the needs of a team with diverse reach and responsibility
- Technical proficiency with Microsoft Office Suite including Excel
- Experience creating and driving effective leadership development, employee relations, retention and reward programs
- Experience influencing stakeholders without formal authority, across geographies and business units
- Strong project management skills with the ability to work independently
- Acute attention to detail in a deadline-driven environment
- Excellent written and verbal communication skills, including superior skill in explaining technical topics
- Ability to take initiative, be proactive without waiting for direction
- Possess ability to learn new technologies, the curiosity to figure out how things work, and a passion for improving the experience of users
- Obsessed about the customer experience; never settle for good enough, and continually inspire others to do better for the customer
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,500/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.