Position Summary:
Under general supervision, the primary job function of the Support Specialist II is to provide phone support as well as performing routine but varied clerical and support duties according to standard procedures.
Essential Job Functions:
- Types and transcribes assignments such as business correspondence, forms and reports.
- Will have direct contact with customers, may compile information for reports, and processing forms and documents.
- Transferring and escalating potential calls to the appropriate department if needed.
Education:
- Completion of a high school education.
Experience:
- A minimum of 1 year general office or related Company experience.
- Or equivalent combination of education and/or experience
Knowledge and Skills:
- Written and verbal communication skill to proofread and edit routine forms, reports and business correspondence as well as explain Company policies and procedures and respond to routine inquiries.
- Job duties consist of a significant percent of typing assignments, must have proficient typing skills.
- General knowledge of department procedures and operations to prepare, process, and complete assignments appropriately and maintain records.
- Ability to manage inbound calls in a timely manner, while maintaining a positive, empathetic, and professional demeanor towards customers at all times.
- Engaging in active listening with customers, confirming or clarifying information and addressing customer concerns as needed.