What you’ll do at
Position Summary…
What you’ll do…
The Platform Specialist is responsible for platform administration on behalf of Walmart Connect. Therefore, the Platform Specialist is responsible for operational performance of the LMS platform. The Platform Specialist executes platform administrative tasks, quality assurance, and project management in order to deliver on the customers’ business objectives- employee training and/or customer education. In partnership with the Instructional Design Team and broader Training and Education Team, the Platform Specialist must be able to provide technical expertise and best practices based on comprehensive understanding of the LMS (Intellum) products. This can be measured through customer platform feature adoption and utilization.
Responsibilities
- Provide all administrative tasks for the platform
- Perform quality assurance and testing
- Partner closely with ID Team to ensure the successful execution of all content launches while maintaining flawless quality assurance standards
- Partner closely with the Training and Education teams to efficiently and effectively solve customer challenges with a sense of urgency
- Partner with the ID Team to understand customers’ strategic business and operational objectives to maximize their effectiveness
- Build customer relationships and become a trusted advisor on their high-value business problems
- Own project management related to platform administrative projects
Required Skills
- 2+ years of experience in client-facing role
- Experience in working with complex, multi-divisional, multi-geographical customers
- Strong leadership skills
- Impressive executive presence and communication abilities
- Ability to create structure in ambiguous situations and recommend design for effective processes
- Bias for action with a strong work ethic, positive attitude, high energy level and the ability to thrive in a virtual team environment who lives our values of simplicity, honesty, and innovation
- Passion for education and learning science technology and for being a part of a fast-growing ad-tech company
- Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services)
- Extremely organized and detail-oriented
- Be a practiced problem-solver with sincere curiosity and ability to dissect and understand the WHY of the problem
- Ability to autonomously manage relationships with senior people at outside parties (e.g., customers and partners), with the ability to navigate challenging customer situations
- Prioritize and manage multiple concurrent tasks/projects in a fast-paced, deadline and metrics driven environment while deliver quality results
- Anticipate roadblocks or problems and pivot according
- Previous experience with administration of software, Learning Management Systems
- Be a self-starter with a strong work ethic, positive attitude, high energy level and the ability to thrive in a team environment who lives our values of simplicity, honesty, and innovation
- Be extremely organized and detail-oriented
- Be a practiced problem-solver always bringing solutions to the table
- Be a strong, confident, proactive communicator
- Possess excellent interpersonal, oral and written communications skills
- Prioritize and manage multiple concurrent tasks/projects in a fast-paced deadline driven environment and deliver quality results
- Anticipate roadblocks/problems and pivot accordingly
Preferred Skills
- 2+ years in a technical project management role
- Previous use of Intellum products including eVolve, Exceed, Tribe, and/or Level
- SaaS software experience
- Experience with learning-focused software preferred
- Proficient in Mac and PC OSs
Education
- Bachelor’s degree in related field or equivalent combination of experience
#WMC
At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices .
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J .
The annual salary range for this position is $64,480.00-$102,500.00
Additional compensation includes annual or quarterly performance incentives.
Additional compensation for certain positions may also include:
– Regional Pay Zone (RPZ) (based on location)
– Stock equity incentives
Minimum Qualifications…
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Bachelor’s degree in Engineering, Information Technology, Computer Science, or related field OR 2 years’ experience in technology, system management and integration, process design, or related area.
Preferred Qualifications…
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Using advanced functionality of Microsoft Office, Working in a support role or computer operations environment
Primary Location… 850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America
About Walmart
At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
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