Overview
Bags, a SP+ Company, is driven by Our Promise, “Making Every Moment Matter for a World on the Go.” Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize each and every moment, recognizing that the time colleagues, clients and customers invest in us must always matter.
Pay Rate: $14.00 per hour plus tips
As a leading airline and luggage service provider across the nation, we are seeking energetic and outgoing candidates to join our Support Team. The role of a Luggage Delivery Customer Support Specialist is to support and handle email communication and phone calls in a polite and professional manner for our customers. This ranges from customer service questions to answering support questions from our many customers and subcontractors throughout the United States. This also includes answer inquiries and questions, handle complaints, troubleshoot problems and provide information for airline passengers who require their luggage to be delivered.
The candidate will be self-motivated and able work alone with minimal supervision. The candidate must have excellent customer service and exceptional written communication skills. To be successful in this role, you should be an excellent communicator who is able to earn our passengers’ trust.
You will…
- Create a positive customer service experience and build strong relationships through active listening, ensuring timely resolution or escalation, communicating promptly on progress and handling customers with a professional attitude
- Monitor and manage delivery orders, following up on statuses and progress
- Communicate to customers providing updates and statuses on their inquiries via email or phone.
- Assist customers with placing delivery orders.
- Accurately enter data to ensure luggage delivery orders are placed correctly.
- Ability to work independently and be able to work under pressure
- Utilize computer systems and multiple applications to manage orders
- Respond to customer queries in a timely and accurate way, via phone and email.
- Gather any customer feedback or complaints and share with leadership
- Assist in training junior Customer Support Representatives
You have…
- Must be able to read and write in English. Must have excellent written and verbal communication skills.
- Ability to work independently with minimal supervision.
- Solid multi-tasking, prioritization and organizational skills.
- Travel Industry experience is a plus.
- Must be available to work holidays and weekends.
- Special shift requirements, if any, will vary depending on a location’s hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required.
SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.