Graduate – IT Helpdesk Technician

The Helpdesk Technician role for our El Segundo, CA location, is a great opportunity for a recent graduate with an interest in IT customer service and a good general understanding of servers, networks, and PCs to perform first tier office support and provide premium customer service. If you are an IT Technician who takes pride in providing a high level of customer service, then we want to speak with you. Apply now!

Job description:

In your new role you will:

• Interface with Infineon user community providing premium customer support with a high-level professionalism on behalf of the IT department
• Deploy, troubleshoot, and support highly standardized operating systems and hardware including computers, mobile devices, and video conferencing systems
• Manage assigned tickets, tasks and projects following directives while being proactive, resourceful, and providing status updates as directed
• Manage hardware inventory where strong organizational skills and attention to detail are crucial
• Adhere to ticket and project deadlines, adjusting prioritization and coordinating appointments with customers where proactive time management is a key responsibility
• Work as a member of a team in an enterprise level IT organization collaborating with colleagues cross functionally over multiple departments and sites

Your Profile:

You are best equipped for this task if you have:

• Recent BS degree (preferred) or Technical degree in Computer Science
• Working knowledge of computer systems, operating systems and hardware is required
• Strong verbal and written communication skills are a requirement
• Working knowledge and experience with Microsoft Office is required
• Must be able to lift 50 lbs.: for example, helping to rack a server or moving PCs and monitors

BENEFICIAL QUALIFICATIONS
Tech savvy with an aptitude for emerging technologies
Bachelor degree in an IT field or equivalent experience desired
Enterprise IT experience

Why Us:

Infineon is a world leader in semiconductor solutions. We make life easier, safer, and greener – with technology that achieves more, consumes less and is accessible to everyone. Our solutions for efficient energy management, smart mobility, and secure, seamless communications link the real and the digital world.

At Infineon we are a compassionate, confident, and pioneering group of individuals who are daring to dive into the world’s biggest challenges with imagination and an open-mind. We come from different backgrounds with varying levels of expertise, yet we respect one another as equals. We recognize that there are big challenges ahead for our planet-we’re compelled and excited to join the quest for a better future, and we hope you are too!
This position not quite right for you? Check out other opportunities to help shape the future with us: Americas Career Landing Page

Part of your life. Part of tomorrow.

Infineon Technologies Americas Corp., is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by local, state, or federal laws.

Employment at Infineon is contingent upon proof of your legal right to work in the United States under applicable law, verification of satisfactory references and successful completion of a background check and drug test, and signing all your on-boarding documents.

In some instances, if applicable, U.S. export control laws require that Infineon obtain a U.S. government export license prior to releasing technologies to certain persons. This offer is contingent upon Infineon’s ability to satisfy these export control laws as related to your employment and anticipated job activities. The decision whether or not to submit and/or pursue an export license to satisfy this contingency, if applicable, shall be at Infineon’s sole discretion.
IMPORTANT NOTICE:
Infineon is requiring all new U.S. employees and contractors to be fully vaccinated against COVID-19. Full vaccination is defined as two weeks after both doses of a two-dose vaccine or two weeks since a single-dose vaccine has been administered. Anyone unable to be vaccinated, either because of a sincerely held religious belief or a medical condition or disability that prevents them from being vaccinated, can request a reasonable accommodation.

In addition, all employees will be eligible to participate in an incentive plan.