Leading the future in luxury electric and mobility
At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.
We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.
Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.
We are seeking a CRM Reporting & Analytics Manager to own insights, reporting, data generation, and data integrity within Lucid’s Salesforce CRM system. In this role you will harness our internal data to accelerate the performance and efficiency of our Sales and Service operations. The ideal candidate possesses a blend of technical and business skills and has a passion for using data to optimize business operations.
The Role:
- Lead a team of Business and Data Analysts to deliver reliable data, metrics, and reporting for Lucid’s Sales & Service organizations.
- Create and manage analytics tools and operational dashboards within Salesforce used by customer-facing teams to perform their daily operations.
- Drive the standardization and classification of data related to standard and custom Salesforce objects such as Account, Contact, Lead, Opportunity, Asset, Campaign, and Location.
- Analyze customer lifecycles, customer engagement, and channel attribution.
- Create the team roadmap, drive alignment, and manage the prioritization of projects and resources within the team and with business stakeholders.
- Be uncompromising in pursuing data integrity and building data generation processes that will scale.
- Collaborate with the Business Intelligence team on data documentation, data classification, metric creation, and analyses.
- Work with IT to customize and configure the Salesforce platform to generate the data needed to enable reporting and analytics.
- Establish strong cross-functional partnerships with teams including Sales, Delivery, Service, Marketing, Finance, Data Engineering, IT, and Legal.
Qualifications:
- 7+ years of experience in Business Analytics, Sales Operations, Operations Analytics, or similar roles with 2+ years of experience managing a team.
- BS/MS degree in a quantitative discipline: statistics, engineering, mathematics, IT, or a quantitative business field.
- Expert knowledge building and managing reports and dashboards in Salesforce.
- Robust understanding of Salesforce’s Setup features, from configuration to customization options.
- Understanding of the Salesforce platform and how it can be used to facilitate the customer lifecycle and generate data throughout the customer journey.
- Experience navigating and executing in a fast-paced, ambiguous environment while still maintaining high standards.
- Excellent communication and organizational skills with audiences at all technical and organizational levels.
- Experience with Tableau and SQL a plus
Salary Range: The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.
• California (Bay Area) – $131,000-$187,000
Additional Compensation and Benefits: Lucid offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance, vacation, and 401k. The successful candidate may also be eligible to participate in Lucid’s equity program and/or a discretionary annual incentive program, subject to the rules governing such programs. (Cash or equity incentive awards, if any, will depend on various factors, including, without limitation, individual and company performance.)
Lucid maintains your privacy according to its Candidate Privacy Notice. If you are a California resident, please refer to our California Candidate Privacy Notice.
At Lucid, we don’t just welcome diversity – we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.
Notice regarding COVID-19 protocols
At Lucid, we prioritize the health and wellbeing of our employees, families, and friends above all else. In response to the novel Coronavirus all new Lucid employees, whose job will be based in the United States may or may not be required to provide original documentation confirming status as having received the prescribed inoculation (doses). Vaccination requirements are dependent upon location and position, please refer to the job description for more details.
Individuals in positions requiring vaccinations may seek a medical and/or religious exemption from this requirement and may be granted such an accommodation after submitting a formal request to and the subsequent review and approval thereof by our dedicated Covid-19 Response team.
To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes.