About Dermtech:
At DermTech, we believe there’s a better way to assess skin conditions, and we’re using technology, innovation, and data to fundamentally change the way the world practices dermatology. DermTech has developed technology that assesses the skin at the molecular level, i.e., RNA and DNA, so that signs of skin cancer are detected far earlier, unnecessary biopsies are avoided, and healthcare providers can enable optimized treatment plans, and customize skincare plans to a person’s unique skin molecular makeup. A method that is centered around DermTech’s patented smart sticker, which collects tissue from your skin’s surface easily, accurately, and painlessly. The skin cells are assessed in DermTech’s state-of-the-art laboratory which analyzes that tissue at the genomic level. We call this practice “precision dermatology”, a truly new era in disease detection. By pushing the boundaries in areas like cancer detection and patient care, our technology can truly change the world. And we’re seeking team members with the vision, passion, and creativity to do the same.
General Description:
The Manager Help Desk will manage the day-to-day tactical issues and requests for our end user community as well as identify opportunities for team and process improvement. The role is accountable for ensuring the customer facing arm of the IT department is efficient and effective in delivering an IT service center of excellence.
- Primary Duties & Responsibilities:
Leverage industry best practice (ITIL) to identify and resolve issues as well as fulfill end user requests with the quality and velocity of a world class support desk - Ensure timely, clear, concise, and consistent communication with internal customers using the ITSM tools provided.
- Develop baseline team/functional metrics, service levels, key performance indicators and mature them.
- Ensure efficient service desk queue management,
- Manage all aspects of on call support rotation to meet after hours needs.
End user device, software, and peripheral budget management. - Endpoint device Inventory and Asset Management.
- Maintain and improve endpoint security posture.
- Create and maintain policies, standard operating procedures, and work instructions.
- Ensure service desk adheres to all regulatory compliance requirements.
- Staff planning, performance, time and capacity management, conflict resolution and development.
- Define and communicate project milestones, service level agreements, and resource allocation to management team, department leads, support staff, and end users.
- Assist team and other departments in hands on activities as required.
- Works with other IT departments (Apps Support, Development, compliance, infrastructure) in issue resolution, transition to operation and new solution requirements.
Minimum Education, Previous Experience, & Skills Required:
- Windows desktop OS versions XP through current.
- 3-5+ years of staff management.
- Some basic networking skills.
- Time management and good organizational skills.
- Ability to prioritize conflicting tasks.
- Clear, concise, non-technical communication.
Work Location: On-site (Flexible)
The anticipated salary range for this position is: $90,000- $130,000. The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and length of experience within the job, type and length of experience within the industry, education, etc. DermTech is a multi-state employer, and this salary range may not reflect positions that work in other states.
Additional Information:
An Equal Opportunity Employer/Veterans/Disabled.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us at talent@ dermtech.com.
DermTech is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at DermTech via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of DermTech. No fee will be paid in the event the candidate is hired by DermTech as a result of the referral or through other means.