Why Mayo Clinic
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.
Responsibilities
The Mayo Clinic Store Manager is responsible for day to day operations of the retail stores at multiple locations and campuses for the Mayo Clinic. Supervises employees and job functions including staffing, coaching and employee development. Has hiring and firing authority. Optimizes area productivity, resolves service problems and develops and maintains policies and procedures. Responsible for maintaining good product selection, and keeping employees trained on products, competitively sets pricing. Coordinates closely with the Mayo Clinic Store enterprise leadership team to ensure consistency in processes, policies, product selection and customer relations. Strategically plans displays, promotions, signage and product changes at all locations, and with other franchise locations. Works closely with Mayo Clinic Store Business Office to assure Medicare/Medicaid compliance. Maintains compliance with HIPPA and other third party payer requirements. Oversees multi-million dollar budget annually and is responsible for profit and loss. Candidate must also possess strong customer service and interpersonal skills. May partner with Clinical areas in assuring patient satisfaction, compliance and seamless service for the enterprise. Works with GBS in initiatives to grow the business. Maintains solid inventory control and manages expenses well.
Qualifications
Bachelor’s degree in business or other related field required and 3 years’ experience in management of retail business, including staffing, inventory management, customer service, buying, cash management, and pricing. In lieu of Bachelor’s degree, an Associate’s degree and 5 years’ experience in a retail leadership position or H.S./GED and 7 years’ experience in a retail leadership position may be considered. Must be customer focused, service oriented and possess strong skills in team building, communication, decision making, problem solving and goal setting. Knowledge of PC Windows required. Leadership experience, knowledge of medical terminology, some exposure to durable medical equipment, HCPCS coding and a strong business sense. Strong customer service skills. Solid understanding of marketing, e-commerce, social media and Brand management. Personal computer application experience required. Strong interpersonal skills, teamwork and organizational skills. Previous supervisory experience required. Strong customer service attitude. Previous experience within Mayo Clinic preferred.
For locations requiring driving a company or personal vehicle, must have a valid driver’s license and a clean driving record.
Exemption Status
Exempt
Compensation Detail
$74,817.60 – $104,748.80 / year
Benefits Eligible
Yes
Schedule
Full Time
Hours/Pay Period
80/pay period
Schedule Details
This is a Mon- Friday 8-5 salaried position with oversight of SWWI locations. There will be travel to Decorah at least 2 days per week. Other time will be between the Onalaska and La Crosse locations.
Weekend Schedule
No scheduled hours but there will be phone calls from staff, if there are patient care questions.
International Assignment
No
Site Description
Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.
Affirmative Action and Equal Opportunity Employer
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.
Recruiter
Tavy Smalls