At the Division of Athletics, we build Pioneers for Life through excellence, character, and connection. We operate with a championship mindset; and we create and foster a winning culture every day. Inspired by our location in the Rocky Mountain West, we always find a better way forward; we work with optimism, passion, grit, and integrity. We forge lasting relationships one interaction at time; and our value to the University of Denver is the degree to which we offer connection points to a broad and diverse community. That’s why were always looking ahead, and not just to the next championship or what’s next in sports and wellness. Were also looking at what’s next for you and how we can help you build a career you’re proud of.
The University of Denver has a proud athletic tradition that compliments the school’s academic endeavors. In its history, DU has won 34 national championships and enables student-athletes to compete on 18 Division 1 teams. The Pioneers pursue championships, excel academically, and represent both the University and their respective conferences to the best of their abilities.
Position Summary
The Manager of Ticket Operations is responsible for the day-to-day operations of the Ritchie Center Box Office. Responsibilities include, but are not limited to, providing the highest level of customer service to all internal and external customers, managing opening and closing procedures of the Box Office, management of game night events and select on sale dates, processing daily deposits, training part-time employees and processing ticket requests.
Essential Functions
- Direct Ritchie Center Box Office daily operations
- Prepare various internal and external financial reports
- Manage all accounting functions within the division, including budget transfers, payroll deductions, refund checks, etc
- Manage ticketing for all external events
- Manage all internal (campus wide) ticket needs for the Division and act as ticket liaison for campus
- Manage any taxation considerations for employees of the Division from comp ticket requests
- Assist Aspire with annual season ticket campaign
- Oversee event ticket implementation from set-up to closing report
- Establish customer service standards for internal and external customers
Knowledge, Skills, and Abilities
- Excellent organizational and interpersonal skills required
- Customer service principles
- Analyzing and interpreting policies, practices, and procedures
- Addressing difficult situations in a constructive manner
- Design creative solutions to challenges within the Division and across the University
- Handle sensitive and confidential matters and situations
Required Qualifications
- Bachelor’s degree
- Minimum one- or two-years experience in ticket sales operations
Preferred Qualifications
- Master’s degree
- Paciolan experience
- Banner experience
Working Environment
- Standard office environment.
- Noise and stress level is moderate to high and fluctuates through the season.
- Possible Outdoor work in all types of weather.
Physical Activities
- Occasionally required to move about the office/campus with the capability of transporting objects up to 50 lbs. with assistance.
- Some manual labor is required.
- Ability to sit in front of a computer for an extended period of time
Work Schedule
Monday – Friday, 8:00 a.m. – 4:30 p.m.
Application Deadline
For best consideration, please submit your application materials by 4:00 p.m. (MST) July 24, 2023.
Special Instructions
Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.
Salary Grade Number:
The salary grade for the position is 10.
Salary Range:
The salary range for this position is $62,000- $72,000
The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.
Benefits:
The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver .
Please include the following documents with your application:
1. Resume
2. Cover Letter
The University of Denver is an equal opportunity employer. The University of Denver prohibits discrimination on the basis of race, color, national origin, age (40 years and over in the employment context), religion, disability, sexual orientation, gender identity, gender expression, genetic information, marital status, veterans status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the university’s educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; Title III of the Americans with Disabilities Act of 1990, as amended in 2008; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For the university’s complete Non-Discrimination Statement, please see non-discrimination-statement .
All offers of employment are contingent upon satisfactory completion of a criminal history background check.
Advertised: July 10, 2023
Applications close: