Why USAA?
Let’s do something that really matters.
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty, and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!
The Opportunity
We are seeking a talented Manager Senior, Information Technology – Payments Modernization for a hybrid position in either San Antonio, TX, Plano, TX, or Charlotte, NC.
The leader selected for this position will be responsible for a multi-year Payments Modernization Journey for CFO Treasury to Transform and simplify Treasury Payments systems by implementing SAP as the Payment engine to provide scalable and compliant payment capabilities for our members. In addition, the leader will be responsible for end-to-end technology integration including solution design, infrastructure design, data flow/integration, system performance, reliability functions, and tech debt tracking & resolution across Payment Modernization.
Manages teams that are responsible for delivering and/or managing one or more technical support activities. Authorizes and influences the development and delivery of technical solutions that enable optimal business performance. Accountable for technical leadership in the plan, design, development, testing, implementation, or maintenance of technical solutions. Leads and directs change management, process improvement, and technical support initiatives. Provides direction and analytical support and directs business plan development to execute initiatives.
What you’ll do:
- Identifies and manages existing and emerging risks that stem from business activities and the job role.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
- Follows written risk and compliance policies, standards, and procedures for business activities.
- Responsible for developing, maintaining, testing, and monitoring an internal control environment, including preventative and detective controls, to effectively manage risks.
- Builds and oversees a team of employees for assigned technology support area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities
- Provides leadership for those involved in the development, design and optimization of technology support functions supporting business and/or technical processes.
- Manages the identification, research, and analysis of business, process, and technology opportunities.
- Informs and tracks metrics for technology support capabilities and/or processes (KPIs, KRIs, etc.).
- Conducts or oversees technology efforts by applying technical expertise, promoting adherence to all procedures and policies.
- Partners with key functions to align IT strategy and initiatives in support of business strategy and goals.
- Operationalizes documentation standards and quality assurance methodologies for technology support functions and ensure adherence to standards by respective team.
- Manages and forecasts unit level expenses which may include department allocations, Product/Component, 3rd Party, project/program, software, and vendor expenses.
- Manages and leverages the relationship with 3rd Party vendors to ensure achievement of technology support objectives.
- May be responsible for vendor management activities including service agreements, staff augmentation and technology contracts.
- Role models USAA’s mission, core values, culture and desired behaviors – including a sound risk culture.
What you have:
- Bachelor’s degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
- 6 years of experience in a technology function to include 2 years leadership experience, demonstrated in either a supervisor or individual contributor role, of IT Professionals in a Software Development/Engineering or Infrastructure environment.
- Hands on experience actively driving the technology life cycle from requirements analysis, feasibility estimates, design, code, configure, documentation, testing, implementation, and support.
- Experience building or leading multi-disciplined technology teams using industry best practices.
- Experience coaching and advising team members to help them accomplish project goals, meet established schedules, and resolve technical and operational issues.
- Ability to drive a culture of quality and personal accountability through technology support teams.
- Relevant knowledge in technical domains that reside within Infrastructure Services, Data or Application Development.
- Demonstrated critical thinking and problem-solving skills.
- Demonstrated experience in translating needs into requirements.
- Demonstrated experience explaining complex technology decisions to both technical and nontechnical audiences.
- Understanding of relevant industry frameworks, i.e. COBIT, ITIL, SaFE, etc.
- Understanding of Legislative and Regulatory Compliance Requirements.
What sets you apart:
- 5 years of experience with SAP FS-CD implementation or large-scale ERP implementation focused on Procure to Pay and Financials modules.
- Proficiency in Cloud technologies such as AWS/Azure, CI/CD, IaC, FaaS, Containers with hands-on experience in moving on prem applications to public cloud.
- Deep understanding and practice of DevSecOps, SRE & SLO management
- Deep understanding of building modern cloud-native applications
- Excellent knowledge of Architectural Patterns, distributed Systems architecture (Microservices, event driven infrastructure, SaaS & SOA) and Object-Oriented Design Principles for use in guiding and influencing architectural and technical decisions
- Excellent track record of vendor management, building relationship and partnering for success.
- 5 years of experience with modern technology stacks such as Angular or React (or similar).
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
What we offer:
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $115,240 – $207,430.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.
Relocation assistance is not available for this position.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.