The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.
Information Technology Services (ITS) is DSS’s technology services organization. Its mission is to support the daily, emergent, and long-term needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility and recertification systems, case management systems, housing systems, employment/work engagement services, revenue producing computer matches, claiming systems, and personnel systems. Information Technology Services (ITS)/Office of Technology Deployment Services (TDS) is recruiting for a Computer Specialist SW) IV, to function as a Managing Mobile Administrator, who will:
• Create and provide day-to-day oversight and leadership of the mobile team in the administration of various plans to upgrade mobile telephones, mobile data hot spots, laptops, tablets, and other devices.
• Coordinate, track, and report on project tasks such as support assistant, new needs, upgrades and provide progress to management, stakeholders and relevant teams. Knowledge and practice of Servers, PCs, and MACs operating systems and all type of mobile devices.
• Provide management with technical expertise in the planning, installation, modification and configuration of mobile technology devices throughout the HRA/DSS/DHS facilities and staff. Research, test and recommend the purchase of computer equipment and associated requisite software products necessary to maintain or enhance the Mobile Technology environment including defining project scope, creating/updating project plans and work breakdown structures, scheduling project deliverables, goals and milestones, identifying and managing IT project risks, determining resource needs, obtaining signoff on project deliverables.
• Coordinate high-level technical responses to difficult operational issues to resolve user- related problems. Provide diagnosis and remedies to complex problems involving systems, operations and data telecommunications equipment and/or software. Upgrade software and operating systems as needed. Assist various program area when needed by advising and serving as an expert on what technology and installation is needed from start to end etc. to ensure a speedy and fast implementation of what the user needs.
• Utilize project management tools including Microsoft Excel and Microsoft Project. Coordinate with Asset Management using the HRA ITEMS software for maintaining inventory; interfacing with the user community to troubleshoot incidents via the mobile help desk, Magic and ServiceNow.
• Establish and maintain uniform performance standards and efficient methods of work. Maintain a data security and internal control environment adequate to protect agency assets and records. Plan, assign, and review the work of senior operations staff and assumes general responsibility for the satisfactory completion of work performed.
• Oversee mobile devices costs and budget: Track and compile actuals incurred; providing justification for change orders or variances.
Minimum Qual Requirements
(1) A baccalaureate degree from an accredited college, including or supplemented by twenty-four (24) semester credits in computer science or a related computer field and two (2) years of satisfactory full-time software experience in designing, programming, debugging, maintaining, implementing, and enhancing computer software applications, systems programming, systems analysis and design, data communication software, or database design and programming, including one year in a project leader capacity or as a major contributor on a complex project; or
(2) A four-year high school diploma or its educational equivalent and six (6) years of full-time satisfactory software experience as described in 1″ above, including one year in a project leader capacity or as a major contributor on a complex project; or
(3) A satisfactory combination of education and experience that is equivalent to (1) or (2) above. College education may be substituted for up to two years of the required experience in (2) above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience. A masters degree in computer science or a related computer field may be substituted for one year of the required experience in (1) or (2) above. However, all candidates must have a four year high school diploma or its educational equivalent, plus at least one (1) year of satisfactory full-time software experience in a project leader capacity or as a major contributor on a complex project.
NOTE: In order to have your experience accepted as Project Leader or Major Contributor experience, you must explain in detail how your experience qualifies you as a project leader or as a major contributor. Experience in computer operations, technical support, quality assurance (QA), hardware installation, help desk, or as an end user will not be accepted for meeting the minimum qualification
requirements.
Special Note
To be eligible for placement in Assignment Level IV, in addition to the Qualification Requirements stated above, individuals must have one year of satisfactory experience in a project leader capacity or as a major contributor on a complex project in data administration, database management systems, operating systems, data communications systems, capacity planning, and/or on-line applications programming.
Preferred Skills
• Excellent leadership skills including the ability to develop and communicate a vision that inspires and motivates staff and aligns with the overall IT and business strategies.
• Ability to build partnerships with the business and demonstrate the business value of IT Infrastructure teams.
• Ability to build partnerships with the application development side of IT.
• Effective influencing and negotiation skills in an environment where needed resources may not be directly controlled by this role.
• Excellent analytical, strategic conceptual thinking, planning, and execution skills.
• Strong business acumen, including industry and domain-specific knowledge of the enterprise and its business units.
• Understanding of current and emerging Cloud infrastructure technologies and practices and how other organizations are employing them and the ability to identify and act on opportunities for continuous improvement.
• Excellent verbal and written communication skills, including the ability to explain technical concepts and technologies to business leaders and business concepts to the IT workforce and to effectively negotiate contracts.
Additional Information
The Human Resources Administration/Department of Social Services offers competitive salaries and the following benefits:
Generous Pension Plans (The New York Employees’ Retirement System);
401(k) and Roth 457 Retirement Savings Programs;
U.S. Savings Bonds Flexible Spending Program;
Health Benefits, Dental, Vision Coverage, Prescription Drug Program;
Training and Professional Development;
Opportunity for Scholarship; College Savings Program;
Paid Holidays and Generous Annual Leave.
To Apply
APPLICANTS MUST BE PERMANENT IN THE COMPUTER SPECIALIST SOFTWARE CIVIL SERVICE TITLE OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE.
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55-a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Svc Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at StudentAid.gov/PSLF .
Residency Requirement
New York City Residency is not required for this position
POSTING DATE
08/16/2023
POST UNTIL
Until Filled
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.