Overview
SP+ is driven by Our Promise, “Making Every Moment Matter for a World on the Go.” Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize each and every moment, recognizing that the time colleagues, clients and customers invest in us must always matter.
The Market Manager, Customer Success position will primarily be responsible for ensuring new PARCS systems are onboarded, utilized, and supported with proper training for the first 120 days of the new implementation and or leadership. Additionally, this role will work with and motivate both employees in the field and external support teams to successfully achieve project goals and objectives.
This position will lead new implementations and or new leaders at locations to succeed with their technology by training the staff, auditing systems, and providing feedback to the Customer Success team on improvements for their assigned market(s) or region(s).
The ideal candidate is creative, energetic, and curious and will have a wide berth to create and influence. The ideal candidate is also outgoing and enjoys training others.
Benefits of working at SP+
- Health Insurance, Vision, and Dental
- 401(K) Match Program with immediate match
- Short-Term and Long-Term Life Disability
- Life Insurance
- Paid time off, including vacation, mental health, sick and holidays
- PayActiv – On-demand pay for the money you have already earned.
- Fantastic opportunities for career growth
- Hybrid working model
- A knowledgeable, high-achieving, experienced team
- Learning opportunities through our internal training program, SP+ University
- A diverse company that cares about inclusion, innovation and the environment. Visit www.spplus.com to learn more
- A free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7
**The successful candidate will be based in Chicago and will have the flexibility to work remotely when not conducting site visits and site audits within their assigned markets.
Responsibilities
- Lead a market or region in compliance of operating the site-specific technology
- Ensure each system is entirely on-boarded with the proper training, setup, and utilization for both internal staff and clients alike
- Work with site leadership on internal audits to ensure the new system’s setup is correct and the leadership’s understanding of the system is sound.
- If there is a delta, this position will coordinate training or system configuration with the appropriate subject matter experts
- Coordinate training with vendors for internal teams for 3rd party software and systems
- Create training guides and conduct training sessions for internal software and systems
- Act as a resource to answer questions and provide guidance to solve system issues quickly
Qualifications
- Education: Bachelor’s degree preferred
- Experience company/corporate/staff training
- At least 4 years of PARCS implementation, support, or service experience
- Strong customer service skills
- Outstanding verbal communication skills with the ability to teach others
- Ability to travel overnight up to 20% of the time
- Proficiency in presenting and training others
Salary Range: $85,000 – $95,000 per year.
SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.
Location
US-IL-CHICAGO