Salary : $46,363.20 – $59,113.60 Annually
Location : Orlando, FL
Job Type: Full Time
Job Number: 23-426
Department: Transportation
Division: Parking
Opening Date: 08/19/2023
Closing Date: 8/25/2023 5:00 PM Eastern
Description
>> ONLY CITY EMPLOYEES MAY APPLY FOR THIS POSITION. <<
Who We AreOrlando, The City Beautiful
For most of Orlando’s history we’ve been the place everyone wants to visit. Today, we’re also the place where everyone wants to live and do business. List after list has Orlando as one of the fastest growing cities in America. We’re transitioning from our role as the young upstart to a more mature, global city.
This didn’t happen by accident. Together as a community, we developed a shared vision for our city focused on creating partnerships and we’ve transformed Orlando from a place that was packed with potential into a city on the rise.
Our vision ensures we are an inclusive, compassionate community that is generating jobs, becoming the most sustainable city in the nation, keeping our community safe, making it easier to get around, and increasing the quality of life. Together, we can continue realizing all our city’s potential.
Come be part of our community with the City of Orlando.
NATURE OF WORK:
Performs professional work promoting greater awareness of parking at the local and regional level through marketing/public relations strategies. This position provides administrative, professional, and supervisory customer service work in the area of customer relations which includes responding to emails, phone calls, and written correspondence. This position is also responsible for assisting in the development of promotion, marketing, customer service and sales programs for various City parking facilities, surface lots and on-street parking. Duties include the design of promotional material such as ads, flyers, brochures, and the web; coordinating public relations activities with the community and media representatives; and placing local advertising. Duties also include the oversight of the parking violations section.
Examples of Duties
- Develops and implements the marketing plan of the Parking Division to establish a broad public awareness and to maximize use of parking facilities.
- Supervises the work of Customer Service/Accounting Clerks and Specialists. Coordinates, assigns and reviews work to ensure performance and quality standards are maintained.
- Assesses employee performance and recommends actions, conducts interviews of job applicants, recommends employment, and oversees training of clerks in their job responsibilities.
- Organizes, coordinates, and directs all marketing/public relations efforts for parking to increase public awareness and improve public perception of parking.
- Develops websites, fliers, brochures and maps helping to create advertisement and placing them through local media, civic groups, associations and local business.
- Performs audits to verify all applicable fines, fees and charges are implemented properly.
- Develops and maintains complaint tracking system used throughout the division.
- Acts as technical and administrative liaison between the Parking Division and Citation Processing Contractor to include providing staff software training, in-depth technical assistance and provider’s system administration for the division.
- Reviews parking citations and appeals for code compliance and/or errors and recommends adjustments as necessary.
- Confers with and responds to persons requesting service or making complaints.
- Investigates complaints and recommends appropriate actions.
- Participates in long-range planning for new or expanded programs.
- Performs other related duties as needed to facilitate the accomplishment of parking objectives.
- Maintains downtown event records (i.e.., occupancy, costs, revenue, facts and figures).
Minimum Requirements
Associates degree in Communications, Advertising, Marketing, or related field and two (2) years of marketing, public relations and/or supervisory customer service experience required. Experience should include writing ads and creating promotional material, or any equivalent combination of related training and experience.
DESIRED QUALIFICATIONS:
- Intermediate or Advanced knowledge of Office Suite-Specifically, Work, Excel & Outlook
- Professional oral and written communication skills
- Ability to lead and motivate team members
- Critical thinking, multitasking, and problem solving
- Parking Enforcement Certification and knowledge of parking citation processing systems
Supplemental Information
01
A valid driver license from any state is required for this position. If you possess a Florida DL, enter the DL number (no dashes or spaces) and expiration date in the space provided. Please follow the format shown: Example: X123123121230 Exp 01/01/2022 If you possess a valid driver license from another state or country, enter OTHER STATE. If you do not possess a valid driver license at this time, enter NONE.
02
What is the highest level of education you have attained?
- Less than high school
- High school graduate or equivalent (GED)
- Technical school completed
- Some college (less than 60 semester credits)
- Associate degree or equivalent (60 or more semester credits)
- Bachelor degree (120 or more semester credits)
- Master degree
- Doctorate degree
03
Do you have an Associate’s Degree or higher in Communications, Advertising, or Marketing?
- Yes
- No
04
How much full-time work experience do you have in marketing, public relations and/or supervisory customer service?
You must provide details in your application and resume.
- None
- Some but less than two years
- Between two and four years
- Between four and six years
- More than six years
05
How much full-time work experience do you have in writing ads and creating promotional material?You must provide details in your application and resume.
- None
- Less than six months
- Between six months and one year
- Between one and two years
- Between two and three years
- Between three and four years
- More than four years
06
Describe your experience writing ads and creating promotional materials?
07
Which of the following do you possess?
Check all that apply.
- MOT Certification
- Parking Enforcement Certification
- Certified Parking Manger credential
- Knowledge of traffic flow and related signage
- Parking revenue control equipment
- None of the above
08
How would you rate your skill and experience with the current release of Microsoft Word?
- I am a BEGINNING user of Microsoft Word.
- I am an INTERMEDIATE user of Microsoft Word.
- I am an ADVANCED or EXPERT user of Microsoft Word.
- I have no skill or experience with Microsoft Word.
09
How would you rate your skill and experience with the current release of Microsoft Outlook?
- I am a BEGINNING user of Microsoft Outlook.
- I am an INTERMEDIATE user of Microsoft Outlook.
- I am an ADVANCED or EXPERT user of Microsoft Outlook.
- I have no skill or experience with Microsoft Outlook.
10
How would you rate your skill and experience with the current release of Microsoft Excel?
- I am a BEGINNING user of Microsoft Excel.
- I am an INTERMEDIATE user of Microsoft Excel.
- I am an ADVANCED or EXPERT user of Microsoft Excel.
- I have no skill or experience with Microsoft Excel.
Required Question