Location
La Costa Resort and Spa
Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is honored as the #1 Wellness Spa by Spa magazine. Omni La Costa’s acclaimed restaurants present an updated take on locally inspired cuisine and culinary delights. Steps from your door, world-class accommodations, championship golf and tennis, eight pools and more anxiously wait to welcome your arrival.
Omni La Costa associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, Omni La Costa may be your perfect match.
Job Description
To supervise, motivate and coordinate daily cafe store operations in a professional, courteous and service-driven manner. Support, train and lead store staff to success by enforcing 5 star service standards, suggestive up-selling, in depth product knowledge, creative merchandising, working as a team player, recognizing and acting on cafe related trends and assume financial responsibility for your outlet.
Responsibilities
- Motivate and lead sales associates to achieve and exceed monthly sales goals/capture rate.
- Lead the associate team. Observe and coach their 4 keys selling behaviors. Lead by example through delivering great customer service using the 4 keys.
- Implement selling strategy and product training techniques for all Sales Associates in order to achieve sales objectives. Track conversion rates and daily goals. Implement contests and/or sales incentives on a monthly basis and recognize top performers. Develop an enthusiastic approach to suggesting other shops and their merchandise as a cross marketing tool.
- Develop associate’s visual merchandising skills by involving them in product displays and remerchandising.
- Work with Cafe Director to plan trunk shows and special events. Attend resume meetings to capture maximum revenue from group business. Show initiative with driving traffic/business from in-house guests.
- Partner with marketing/membership to relay all communication to guest, locals and members. Update information pertaining to cafe for weekly eblast, website and newsletters content.
- Drive sales by personal clienteling and coaching associates with their client books.
- Implement weekly tasks and work assignments for each Sales Associates. Including S&P log, shipping orders, invoice log, and gift card sales.
- Run weekly inventory reports and communicate results with Director of Cafe. Also track trends, requests, best sellers and slow movers. Also manage defective or damaged merchandise and potential mark downs/aging.
- Assist Director of Cafe in recruiting and hiring new staff members. Take an active role in the interview process and yearly performance evaluations of staff.
- Partner with Cafe Director and corporate buyers to create and maintain adequate inventory levels for each season.
- Assist in annual budget preparation with Director of Cafe by discussing staffing levels, merchandise assortment, store layout, store operations, revenue projections and opportunities.
- Hold staff to the highest standards of professional appearance/dress code, attendance, parking policy, phone etiquette and use of company equipment.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Bachelor’s Degree preferred and three to five years related experience and/or training; or equivalent combination of education and experience.
Pay Rate: $21.40/hr
Omni Hotels & Resorts is an equal opportunity employer – vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP’s Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.