Work for Indiana
Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.
At the State of Indiana, we don’t just talk about diversity and inclusion – Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process, as well as perform the essential functions of a role.
Next Level benefits at the State of Indiana are here! Be sure to review our expanded benefit package offerings below.
About the Family & Social Services Administration:
The Office of Medicaid Policy and Planning (OMPP) is a division within the Family and Social Services Administration, which receives around 13 percent of the state’s budget to ensure vital health care coverage to approximately 1 in 5 Hoosiers. OMPP strives to build programs and processes that enable Hoosiers to live in fully engaged communities and reach their greatest emotional, mental, and physical well-being. Our mission is to support individual and community well-being with effective and efficient programs, remarkable collaborations, measurable impact on individuals and communities, and an energized staff that is fully engaged with this mission.
Salary: This position traditionally starts at an annual salary of $75,010.00. Salary for this position may be commensurate with education and job experience.
Role Overview: This role, Member Experience Manager, will serve members by ensuring they receive quality service and care in all aspects of their interactions and experiences with Indiana Medicaid. Your role will collaborate with all OMPP sections, vendors and partners that interface with members to ensure a collaborative, consistent and compliant approach to serving members. You will be responsible for the integration of the member experience into OMPP’s processes, decision-making, and will serve as an advocate for members. Your role entails considerable amounts of public-speaking, problem-solving, negotiation, collaboration, and compliance evaluation. Regular travel is required with some overnight stays possible.
The ideal candidate will have a minimum of three years of experience in business improvement, management, public health, health services research, health care quality improvement, or health outcomes plus a minimum of two years of experience in member services, call-center experience preferred, of the experience listed in the job profile.
A Day in the Life:
The essential functions of this role are as follows:
- Plan, organize, direct, monitor, and participate in ongoing comprehensive development and implementation of specialized programs and development within the agency.
- Determine, analyze, identify and implement long-range objectives and specifying the strategies, KPIs, and actions to achieve them.
- Analyze operations to evaluate performance of the specific program or its staff in meeting objectives or to determine areas of potential cost reduction, program improvement, or policy change.
- Interpret and explain in-depth and complex policies, rules, regulations, or laws to organizations, government or corporate officials, or individuals.
- Develop and implement corrective action plans to solve organizational or departmental problems.
- Prepare and present reports for approval, including those for funding or implementation of services to executive leadership.
- Develop and oversee program financial or budget activities to fund operations, maximize investments, or increase efficiency.
- Develop and monitor program requirements to ensure it meets federal and state policies and grants compliance.
- Develop and supervise training of employees and consultants on program requirements and usage.
- Develop, coordinator, and deliver communication plans and communications.
- Preside over, or serve on, boards of directors, management committees, or other governing boards.
- Recruit, select, onboard, and train employees to ensure role responsibilities and expectations are clearly understood while providing opportunities to continue professional development.
- Set expectations, measure progress, provide ongoing feedback, and evaluate the performance of employees. Ensure work adheres to quality standards, deadlines, and proper procedures.
The job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
What You’ll Need for Success:
The ideal candidate in this role should minimally have either
- a Master’s Degree and 7+ years of experience, or a Bachelor’s Degree and 9+ years of experience, or
- an Associate’s Degree and 11+ years of experience, or
- at least 13+ years of experience applying the below, outlined knowledge, skills, and abilities in a similar role.
You must meet the following requirements to be considered for employment:
- Extensive knowledge of the principles, practices, and techniques of a broad area of training and education, including texts and materials developed in the field.
- Thorough knowledge of the agency or institution’s functions, operations, and purpose.
- Considerable knowledge of experiential learning techniques.
- Practical knowledge of laws, rules, and regulations governing mandated training within the agency.
- Ability to develop, monitor and evaluate broad training programs.
- Ability to plan and conduct seminars, workshops, and training sessions.
- Ability to assemble training materials, including writing comprehensive manuals and assembling texts, films, slides, and characters.
- Ability to establish effective and cooperative working relationships with trainees, other instructors, and the entire agency staff.
- Effective communication skills.
- Ability to keep current on new trends, philosophies, and available materials regarding adult education.
- Ability to delegate work, set clear direction, and manage workflow.
- Ability to effectively give feedback, provide guidance or corrective action, coach, and develop employee skill sets.
Supervisory Responsibilities/Direct Reports:
This role may provide direct supervision for one or more staff members.
Benefits of Employment with the State of Indiana:
The State of Indiana offers a comprehensive benefit package for full-time employees which includes:
- Three (3) medical plan options (including RX coverage) as well as vision and dental plans
- Wellness Rewards Program: Complete wellness activities to earn gift card rewards
- Health savings account, which includes bi-weekly state contribution
- Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities
- Deferred compensation 457B account (similar to 401k plan) with employer match
- Two (2) fully-funded pension plan options
- A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
- 150 hours of paid new parent leave
- Up to 15 hours of paid community service leave
- Combined 180 hours of paid vacation, personal, and sick leave time off
- 12 paid holidays, 14 on election years
- Education Reimbursement Program
- Group life insurance
- Referral Bonus program
- Employee assistance program that allows for covered behavioral health visits
- Qualified employer for the Public Service Loan Forgiveness Program
- Free Parking for most positions
- Free LinkedIn Learning access
Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer and is committed to recruit, select, develop, and promote employees based on individual ability and job performance. Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status. We will comply with the spirit as well as the letter of all applicable state and federal laws.
If you are a qualified individual with a disability and require reasonable accommodation in completing this application, you can request assistance by contacting the Indiana State Personnel Department at [email protected].
The State of Indiana has established a culture that welcomes equity, inclusion, and opportunity for all employees and applicants. We encourage you to apply if you feel you have the transferrable skills to be successful in this position and we look forward to reviewing your application.
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