Job Details
Job Location
All Office Locations – NV, FL, NY, NJ, OK, CA
Position Type
Full Time
Job Shift
Day
Job Category
Data Analysis
Description
We normally recommend brushing regularly, but don’t brush this one off! Opportunity is calling.
MUST reside near our primary offices in Irvine, CA., Las Vegas, NV., Oklahoma City, OK., Uniondale, NY., Shrewsbury, NJ. or Tampa, FL.
The Member Services Business Analyst will provide research, project management and analytical support in the development and implementation of operational policies and strategies that support core business functions within the department. This position will serve as a liaison between internal business units to ensure key initiatives are tracked, updated and reported out frequently as scheduled. The Member Services Business Analyst will also coordinate with key departments, vendors and regulators to develop, collect and organize business policies, agreements and workflows.
Job Summary Details
- Support the Manager of Workforce Management & Analytics in the project management, development and implementation of workgroup(s) for new and existing initiatives involving the Member Services Department.
- Support in the research and analysis of regulatory requirements, legislative changes and organizational initiatives.
- Assist in ensuring alignment within internal functioning units and other departments in operating and improving call center performance and efficiency.
- Support with budget planning and tracking and staffing analysis.
- Provide technical and project management support in the selection and development of criteria in the selection of business partners. Review BPO proposals & renewals, draft preliminary outlines, produce Professional Service Agreements (PSAs), and perform statistical analysis.
- Responsible for compilation of data and information analysis.
- Draft flowcharts and operational workflows as required for Lean initiatives, process improvement and audit requests.
- Report analysis findings as required.
- Take a lead role in the development, maintenance and publishing of internal/external policies and procedures.
- Any other duties as directed.
Education/Experience:
- Bachelor’s Degree in Business Administration, Mathematics or other relevant field preferred.
- 2+ years of healthcare industry experience, or 2 years of analysis experience within a call center environment
Specific Skills/Knowledge:
- Thorough knowledge of the health plan setting; understanding of dental preferred.
- Excellent communication skills, both verbal and written.
- Strong knowledge of project management and cross-organization coordination.
- Strong computer skills in Microsoft Word, Excel and Visio.
- Knowledge of Microsoft Access and SQL preferred.
- Must have a high degree of patience; attention to detail; and excellent writing, interpersonal, solution generation, and organizational skills.
Location:
MUST reside near our primary offices in Irvine, CA., Las Vegas, NV., Oklahoma City, OK., Uniondale, NY., Shrewsbury, NJ. or Tampa, FL. Our employees are distributed in office locations in multiple markets across the United States. We are unable to hire or allow employees to work outside of the United States.
Compensation:
In the spirit of pay transparency, we are excited to share the base salary for this position is $58,760 – $90,000 exclusive of fringe benefits or potential bonuses. If you are hired at LIBERTY, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider internal equity of our current team members as a part of any, final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package.
Work Environment:
Work is generally performed within an office environment, with standard office equipment available. Sedentary work involves extensive sitting, typing, close range vision most of the time.
What LIBERTY Offers
Happy, healthy employees enhance our ability to assist our members and contribute more actively to their society. That’s why LIBERTY offers competitive and attractive benefit packages for their employees. We strive to care for employees in positive ways that promotes wellness and productive employees.
Our first-class benefit package supports our employees and their dependents with:
- Competitive pay structure and saving options that help you reach your financial goals!
- Excellent 401k plan that matches 100% up to 3%. 50% match at 4% and 5%; immediate vesting during Safe Harbor period and professional financial advice through Financial Engines!
- Medical Insurance at no charge for employee only coverage. LIBERTY subsidizes 50% of eligible dependent coverage! Company offers PPO and HMO (where available) options.
- 100% paid dental coverage for your ENTIRE eligible Family members!
- 100% paid vision coverage for employee only coverage, low premium for dependents!
- Company paid basic life and AD&D coverage; options to elect additional supplemental coverage.
- Long Term Disability coverage
- Generous wellness program
- Employee Assistance Program
- 10 days paid vacation, 10 paid holidays including 2 days each for Thanksgiving, Christmas and New Years and a floating holiday granted for your birthday!
- 6 paid sick days annually with the ability to roll time over!
- Tuition Reimbursement
- Remote work
- And so much more…
LIBERTY Dental Plan commits to maintaining a work environment that acknowledges all individuals within the workplace and will continue to engage in practices that are inclusive of all backgrounds, experiences, and perspectives. We strive to have every person within the organization have a sense of belonging while encouraging individuals to unleash their full potential. LIBERTY will leverage diverse perspectives in building high performance teams and organizational culture.
LIBERTY Dental Plan will continue to strengthen and develop external partnerships by providing equitable health care access and improving population health in the communities we serve. We comply with all applicable laws and regulations on non-discrimination in employment, recruitment, promotions, and transfers, as well as work authorization and employment eligibility verification requirements.
Sponsorship and Relocation Specifications:
LIBERTY Dental Plan is an Equal Opportunity Employer / VETS / Disabled.
No relocation assistance or sponsorship available at this time.