About Franco’s on Magazine:
Franco’s on Magazine offers the best in fitness equipment, personal training and group exercise throughout the New Orleans area. We promise to provide a welcoming, motivating and clean environment with a professional and caring staff to help our clients achieve real results. We are committed to helping our members create a whole-body approach to wellness by offering an all-inclusive health and fitness experience. We recognize that each members fitness journey is different, thus, we offer a wide variety of group classes, small group activities and personal training.
If fitness is your passion and you love to bring joy to others, support them in their goals, and make people feel connected to a positive and friendly community you could be a great fit for the Franco’s family. A smile, collaborative attitude and positive mindset is what it takes to excel!
Front Desk Shifts Available:
- Day shift 10am-3pm (Monday/Wednesday/Friday)
- Evening Shifts 5pm-8pm (Monday-Friday)
- Weekend Rotation (Saturday 6:45am-1pm; 1pm-6pm)
- Weekend Rotation (Sunday 8:45am-12pm; 12pm-3pm)
Essential Duties and Responsibilities of Front Desk / Customer Service Team Member
- All Front Desk / Customer Service Team Members will be responsible for creating a positive member experience by providing a superior level of customer service and cleanliness to Franco’s members, prospective members and guests.
- Greet every member and guest with a smile, warm welcome
- Answer phones in a friendly manner and assist callers with a variety of questions
- Sign guests up for memberships and schedule members for Personal Training orientation
- Assist with billing questions and handling member concerns
- Every team member is responsible for assisting with the cleanliness of the club. Refilling paper products, disinfectant bottles, folding towels and making sure all areas of the club are fully stocked is one of the key responsibilities of the member experience team.
- Inventory management of drinks, cooler goods, and protein bars. Merchandising products and keeping the cooler stocked.
Qualifications
Qualifications of Front Desk / Customer Service Team Member
- High school graduate is preferred
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations
Benefits for Front Desk / Customer Service Team Member
- Complimentary membership
- Discount on all Franco’s products and services
- Supportive work environment
- Off street parking
Compensation for Front Desk / Customer Service Team Member
- Average pay rate of $12 per hour
- Commission on membership sales