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Job Title: Membership Experience Specialist
Department: Ticket Sales
Reports To: Director, Ticket Sales
FLSA Status: Full-Time/Non-Exempt
Job Summary:
This position will be a sales-focused service position. The Membership Experience Specialist will manage 200-300 season ticket accounts and be responsible for a personal sales goal. This is a perfect position for someone who loves developing relationships, creating unique events, driving revenue through relationship sales, and creating memorable fan experiences. The position is meant to improve the overall service we can provide to our Season Ticket Members and solidify the culture of sales-focused service with a new portion of our sales team.
Supervisory Responsibilities:
- None
Duties/Responsibilities:
- Implementing and executing a touch point plan designed for the membership experience team.
- Achieving personal touch point goals with accounts.
- Achieve a personal sales goal through relationship building, upselling, cross-selling, & referrals.
- Achieve a personal Renewal Goal.
- Educate Season Ticket Members on all benefits included with our memberships.
- Attend all membership events as part of the touch point plan.
- Interacts with customers via telephone, email, or in-person to provide support and information on an assigned product or service.
- Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
- Performs other related duties as assigned.
Required Skills/Abilities:
- Excellent communication skills including active listening.
- Service-oriented and able to resolve customer grievances.
- Proficient computer skills with the ability to learn new software.
- Knowledge of, or ability to learn, product, service, or area of customer service specialization.
Education and Experience:
- Bachelor’s degree preferred.
- Customer service experience required.
- Sales experience preferred.
- Knowledge of Ticketmaster preferred.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
Compensation:
The expected annual base pay for this role is $18.00/hr plus commission. Final offers for this role will be made within the parameters of the salary range provided. Years of experience, skills, and other factors are considered when determining the salary offered. Total compensation & offer package will include the following:
- Comprehensive Medical, Dental and Vision benefits for employees and dependents
- Employer 401K match
- Self-Directed Paid Time Off, Parental Leave
- Sacramento River Cats home game tickets, team store discounts, and more!
The Sacramento River Cats is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, gender, religion, age, disability, political beliefs, sexual orientation, marital/familial status or any other protected class under federal, state, or local law. The Sacramento River Cats also complies with all provisions of the U.S. Government’s Executive Order 11246 dated September 24, 1965 and the rules, regulations and relevant orders of the Secretary of Labor.