Overview
The MMB Relationship Support Specialialist will work with a winning Middle Market team for a top 20 Bank, with career opportunities throughout First Citizens Bank. Known for building long-term relationships and providing high-touch service to clients, First Citizens’ new “best-in-class” Middle Market banking team will promote a collaborative client experience and tap trusted subject matter experts to provide clients with customized business solutions.
Responsibilities
Job Responsibilities:
- Service and Support:
- May serve as the main point of contact for clients throughout the sales process and assist in calls or presentations intended to solicit business. Works directly with individuals to address issues and respond to inquiries.
- Determines target needs and provides resolution.
- Assists in uncovering sales opportunities through analysis, prospect research and daily support operations.
- Documentation:
- Prepares standard documentation presented to clients. This may include proposals, service agreements and implementation forms.
- Data Analysis:
- Sources, compiles and interprets financial data.
- Performs analysis to determine trends in market, product or client information
- Product Specialist :
- Provides knowledge in area of work.
- Assists in process troubleshooting for both internal and external parties.
- May assist in creating and monitoring pricing of Bank products or services.
The base pay for this position is relative to your experience but the range is generally $25.00 to $28.84. First Citizens offers a competitive, comprehensive benefits program which you can review here: https://jobs.firstcitizens.com/benefits.
Qualifications
Basic Qualifications:
- High School Diploma or GED required with 2 years of experience in Sales, Customer Service or Operations
Other Qualifications:
- Customer service skills required
- Both written and verbal communication skills required
- Microsoft Office skills required