Under the general direction and supervision of the IT Service Delivery Manager, this position is responsible to maintain and support the Valleywise Health mobility communication systems, ensuring that customer needs and production schedules are met with optimal up-time. This position will oversee the support of all existing mobility communication systems as well as take a lead role to assist the Desktop engineering team through planning, implementation, and support for future mobility communication improvements. The position will be responsible to correspond with engineering groups to troubleshoot connectivity issues, as well as advancing knowledge on the support of new systems.
Valleywise Health is committed to providing high-quality, comprehensive benefits designed to help our employees and their families stay physically and financially fit. Known for the diversity of not only the community of patients we serve but also our workforce and the benefits we offer, such as:
- Medical, Dental, and Vision Plans
- Flexible Spending Accounts
- 100% Retirement Match in the Arizona State Retirement System (ASRS)
- Paid Time Off and Paid Holidays
- Sick and Extended Illness Bank
- Tuition Reimbursement Programs
- And much more!
Hourly Pay Rate: $28.08 – $41.42
Qualifications
Education:
- Requires a High School diploma or GED.
- An Associate’s degree or higher, in Information Technology or related field is preferred.
Experience:
- Requires JAMF hardware and software support or an Associate’s degree or higher in an IT related field plus one (1) year of Apple and JAMF hardware and software support experience.
- Support experience should include knowledge of most, if not all of the following: Apple products, iPhones, iPads and JAMF
Specialized Training:
- Installation/Maintenance/Administration of Apple iPhone and iPads using JAMF
Certification/Licensure:
- Must possess and maintain a valid Arizona Driver’s License.
- ITIL Foundations, JAMF certifications preferred.
- Certification in additional systems or technologies may be required as necessary.
- Must have a valid fingerprint clearance card issued by the Arizona Department of Public Safety or submit a completed Affidavit at time of hire. Must complete fingerprint clearance card application within seven (7) days of hire date.
- Must present actual card within 90 days of applying for fingerprint clearance card.
Knowledge, Skills, and Abilities:
- Must be able to perform root cause analysis of user incidents with Mobility communications Systems, hardware and software applications.
- Must have knowledge and understanding of the iOS, iPhone and iPad infrastructure with expert level testing and trouble-shooting skills.
- Requires knowledge and hands-on experience with Apple and JAMF technology
- Must be able to demonstrate the ability to professionally handle multiple user requests with different priorities and deadlines.
- Requires familiarity of ITSM processes and best practices.
- Must be able to follow procedures for tracking, resolving and reporting problems through automated tracking system.
- Must be able to work with minimal supervision on multiple concurrent projects.
- Must use common courtesies when interacting with others; and treat all customers with the utmost respect and has empathy when dealing with difficult customers.
- Attention to detail and excellent customer service skills are essential.
- Must be able to communicate clearly, both orally and in writing, capable of training users, making presentations and able to write system and user documentation.
- Must be willing to participate in a 24X7 on-call rotation performing weekend and after-hours support.
- Requires the ability to read, write and speak effectively in English.