WHO WE ARE
Lindblad Expeditions is the pioneer in the Expedition Travel space, from taking the first citizen explorers to Antarctica in 1966, to opening the Galapagos and Easter Island to tourism in 1967, to leading the first tourist expedition through the Northwest Passage in 1984, to launching our innovative partnership with National Geographic in 2004. Now taking nearly 25,000 guests per year to some of the world’s most remote and pristine locations on our fleet of 16 ships, we do whatever it takes to ensure our guests experience the “Exhilaration of Discovery”.
JOB SUMMARY
The System Application Administrator is responsible for managing and maintaining the company’s reservation system. The position will be located in New York but can also be remote. The applications administrator will be responsible for supporting the reservation system and providing application support for all users addressing escalated issues and ensuring the daily stability of these business-critical systems/applications.
ESSENTIAL DUTIES:
• Maintain the highest level of operational functionality for the company’s reservation system.
• Provide data Management in MXP and POS, ensuring data accuracy and availability.
• Monitor the system daily and respond immediately to usability concerns.
• Monitor the MXP Interface daily, ensuring it runs smoothly and efficiently.
• Respond to inquiries that are related to the Marine Operations systems (MXP). This includes documenting resolutions and building a knowledge base for end users to reference.
• Work with the Network support team to schedule application installations, upgrades, service packs and in accordance with established IT policies and procedures. Upgrade systems and processes as required for enhanced functionality and security issue resolution.
• High-level knowledge of database concepts.
• Maintain business/technical relationships with vendors.
• Create/Maintain technical and procedural documentation for supported systems/applications.
• Manage users and permission access within the system to ensure all levels of operations have appropriate functionality within the system.
• Project manage the deployment of marine operations applications and new features within existing applications.
• Provide end-user application training and develop a governance model on how the business will use these applications.
• Providing technical support on board for hardware and application issues related to a Property Management System (PMS) to ensure the smooth operation of various hotel and guest-related services.
• Collaborate with other IT systems to facilitate seamless data flow and integration between the MXP application and other software systems.
• Provide administrative support to IT VP when needed.
GENERAL QUALIFICATIONS
Preferred – Qualifications /Education / Experience
• Preferred BS degree in Computer Science/Information Systems.
• 3 years of application administration experience.
• Experience with MXP/NS5 Marine Operations/Procurement software is a plus.
• System/Application Certification preferred.
Required – Qualifications /Education / Experience
• AA degree in Computer Science/Information Systems or equivalent work and education related experience.
• Minimum 2 years of application administration experience and application database management.
$75,000 – $85,000 a year
This position is eligible for bonus opportunity.
OUR BENEFITS
• Travel benefits for employees and their family
• Voyage of Discovery trips for employees to travel as guests
• Health insurance including Medical, Dental, Vision
• 401(k) plan with employer match
• Long-Term Disability, Life & AD&D Insurance
• Flexible Spending Account (FSA) to be used for out-of-pocket medical and dependent care
• Pre-Tax Commuter Benefit
• 7-8 Paid Holidays
• 2-3 Floating Holiday Options (pro-rated per start date)
• Up to 15 days of vacation (pro-rated per anniversary year)
• Parental Leave
• Sick/personal days per city & state ordinance
• Pet Insurance discount
Communication Skills
Using the English language, this person must have the ability to read, write, and comprehend policies, legal guidelines, correspondence, and memos. Must also possess the ability to effectively communicate–both in writing and orally–with a professional demeanor.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee will also be required to write and type. The employee is occasionally required to stand, walk, and reach with hands and arms.
COMPENSATION STATEMENT
Lindblad Expeditions determines the pay for positions using local, national, and industry-specific survey data. We evaluate external equity and the cost of labor/prevailing wage index in the relative marketplace for jobs directly comparable to jobs within our company. Our posted salary range is based on national data and may be refined for a candidate’s region/town/cost of living.
For new hires, we strive to make competitive offers allowing the new employee room for future growth. Salaries will be based on the applicant’s location, level of experience, education, and specialized knowledge and skills. An employee/candidate with a stronger skill set will receive higher pay.
EQUAL OPPORTUNITY EMPLOYER STATEMENT
At Lindblad Expeditions, we simply could not do our work without the diverse kaleidoscope of humanity that creates and delivers our remarkable offerings across the planet. As a Company that respects and celebrates the inherent diversity in the places we explore, we recognize the need to mirror that same diversity and all the interconnected perspectives within our organization. We are committed to building a community of different genders, races, ages, sexual orientations, chosen identities, and countries of origin where every person brings their whole self to work and whose skills, talents, and abilities are valued. We believe we can explore further and in a more meaningful way by actively creating a more diverse and inclusive organization where everyone feels they belong.
Lindblad Expeditions is an equal opportunity employer. Individuals seeking employment at Lindblad Expeditions are considered without regard to race, sex, color, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status, or veteran status.