Company Description
About My Wireless, an authorized retailer for AT&T Wireless.
At My Wireless, our mission is to provide a complete entertainment solution to our customers and providing advancement opportunity to our incredible team members that are passionate about creating loyal guests. Our growth to over 100 AT&T Wireless retail locations throughout the United States is just a warmup! We maintain a fun and rewarding training program for our staff to ensure that we develop each team member to be promotion ready so we can continue our company growth.
At My Wireless, our mission is to inspire team members through journeys that instill knowledge, habits and skills to connect with our customers in order to realize goals and aspirations, one milestone at a time.”
My Wireless
Asset Protection Specialist
Starting at $16-$17 (potential raise to $18 after passing 90days)
Job Description
Job Overview
The Asset Protection Specialist (APS) is primarily responsible for preventing financial loss caused by theft and fraud and supporting safety and security programs in the company. The APS will utilize several tools to minimize loss to the Company, including but not limited to identifying incidents of theft and fraud, reviewing CCTV and exception reports, monitoring store’s physical security and driving a “shrink elimination” culture throughout the company. Other responsibilities include preparing accurate and detailed case reports, documenting internals and recoveries, preserving evidence, interacting with law enforcement and testifying in criminal and civil court actions. The APS must report any unsafe or potential liabilities to the District Manager or above. The APS must demonstrate integrity at all times, respond to AP and operational concerns of all team members and remain focused on company specific business objectives while supporting key AP and operational responsibilities.
Qualifications
Major Tasks and Responsibilities
- Drive execution of the Company’s internal and external theft and fraud strategy. Identify and process customers and team members who commit theft and fraud. Maximize product recoveries. Adhere to all company policies governing investigations.
- Review CCTV, exceptions reports and other available Company media to identify team members who may be engaging in dishonest activity on Company property; process individuals who commit theft and fraud.
- Monitor criminal prosecutions, appear in court when required, testify and represent the Company in a professional manner.
- Prepare detailed and accurate case/investigation reports in a timely manner. Preserve relevant evidence, including but not limited to CCTV in all cases/investigations. Monitor criminal prosecutions, appear in court when required, testify and represent the Company in a professional manner.
- Teach, coach and train team members on proper operational processes as well as store safety and security compliance.
Asset Protection Specialist at My Wireless are offered a competitive rate of pay based on past work experiences, and enjoy the following perks:
- Ongoing paid training
- Exciting career paths and growth potential
- Medical, Dental and Vision coverage
- Life Insurance
- 401(K) Retirement Program
- Paid Vacation Time
- Company-paid memberships for Headspace for mental wellness and FinPath for financial wellness
- Total Pet Plan and Pet Insurance
- Employee Assistance Program
- Discounts off our latest devices and AT&T service plans
- You will receive a welcome kit of fun gear to get you started that include 2 AT&T work shirts and personal protective equipment.
- Exclusive sales contests and incentives for hitting key AT&T initiatives
Additional Information
About My Wireless, an authorized retailer for AT&T Wireless
At My Wireless, our mission is to provide a complete entertainment solution to our customers and providing advancement opportunity to our incredible team members that are passionate about creating loyal and happy guests. Our growth to over 100 AT&T Wireless retail locations throughout the United States is just a warmup! We maintain a very fun and rewarding training program for our staff to ensure that we develop each team member to be promotion ready so we can continue our explosive company growth.
This job description is not intended to be all-inclusive. Employees may perform other related duties as needed to meet the ongoing needs of the organization.
My Wireless, an authorized retailer for AT&T Wireless is an equal opportunity employer and does not discriminate against current and prospective employees based on race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age for individuals over forty years of age, military and veteran status, sexual orientation, or any other basis protected by applicable federal, state, and local laws.
Videos To Watch
https://youtu.be/5kl38I1VXno