Pacific Fertility Center is seeking a New Patient Coordinator to join our team in San Francisco. PFC has been operating since 1999 and we are one of the top fertility centers in the country. We have six physicians, all of whom are board-certified Reproductive Endocrinologist and Infertility Specialists (REIs). We offer treatment ranging from In-Vitro Fertilization (IVF) to Egg Freezing.
The ideal applicant is fluent in Mandarin Chinese (Cantonese is a plus but not required), who can not only speak, but also read through Chinese medical records (mainly simplified characters) and respond to patient emails in Chinese.
Tasks include but are not limited to:
- Scheduling appointments
- Responding to patient telephone and email inquiries
- Creating and updating patient education materials
- Maintaining patient database
- Obtaining & processing medical records for the physicians
- Assisting with patient education seminars
- Being available to the marketing department for tasks on an as-needed basis
Critical skills and abilities:
• Excellent communication and interpersonal skills
• Positive team player
• Interest in biology and/or fertility
• Ability to multitask
• Exemplary telephone etiquette
• Professional in appearance and attitude
• Reliable, punctual, personable
Experience:
• Bachelor’s Degree in science related field preferred but not required
• Customer service experience
• Experience in medical office: basic knowledge of medical terminology and/or medical insurance helpful
• Computer and typing proficiency necessary
Hourly Rate: $23- $25.50
Start date: ASAP. It is a full-time position (40 hours/week) with benefits, 401K, and commuter + fitness reimbursement. The clinic is located along the Embarcadero, near Fisherman’s Wharf, with a complimentary shuttle to/from the Montgomery BART station.
Per the City and County of San Francisco Department of Public Health, must have received and present proof of a COVID-19 vaccination and booster prior to hire date.