Navy Exchange Service Command (NEXCOM) offers flexible schedules, relocation and world class benefits, including Continuity Priority Placement for our military service family members.
A few of our benefits include:
Federal Healthcare
Dental, Vision, 401(k) & Pension Plan
Accrual of paid time off (PTO) beginning on day one
Tuition reimbursement program
Continuity Programs for Military Spouses
Pet Insurance for your furry family members!
Paid relocation for eligible positions! (ask your recruiter!)
Tax Free shopping, worldwide, at any Navy Exchange location
. . . . and much more!
Best of all: You don’t have to be affiliated with the military to work for us.
Mission YOU/ means we are invested in your family and your career, no matter where in the world you go!
Learn more about our mission here at the Navy Exchange Service Command by visiting NEXCOMjobs.org today!
Just remember, when you join us at NEXCOM, you come for the benefits but stay for the mission.
Job Summary:
The position is responsible for managing daily NGIS operations and lodging programs.
Duties and Responsibilities:
• Acts in the capacity as the General Manager (GM) during their absence
• Assists the GM in operating a professional Department of Defense DoD lodging operation consistent with those services and amenities provided in a commercial midgrade hotel for guests in a Temporary Duty (TDY) Permanent Change of Station (PCS) or Leisure status
• Assists the GM in preparing reports for higher authority and analyzes / evaluates / implements instructions and notices from higher authority
• Assesses trends and problems that span the operation and recommends / implements necessary changes and evaluates results
• Assists the GM in the development and execution of the installation NGIS business plan annual budget and capital plan and in executing short and long range financial plans to ensure program goals are met
• Works with the GM to meet or exceed budgeted profit margins by accurately forecasting revenues and expenses
• Supports the GM by ensuring lodging operational costs are fully reimbursed when establishing rates for support services provided to other Programs e.g. Morale Welfare & Recreation (MWR), Unaccompanied Housing, Family Housing etc
• Monitors, analyzes and manages facility utilities cost usage and utility invoices, applying accepted billing and accounting practices
• Ensures the efficient and proper use of all non-appropriated funds (NAF), including: personnel, facilities, supplies and equipment
• Maintains accountability for the safeguarding of all funds
• Participates during fiscal oversight reviews to include inventory and accountability of minor property and fixed assets
• Supports the GM with management of real property resources and provides advice on renovations, improvements and minor and/or major construction to the GM and the Regional Lodging Director (RLD)
• Ensures the safety and security of guests, lodging associates and lodging assets through the development of a comprehensive maintenance and safety program
• Performs Management Internal Controls (MIC) reviewing and developing internal controls to prevent loss and improve cost saving measures
• Participates in achieving and maintaining accountability for the requisition, receipt and storage of all inventory: consumable, non-consumable, minor property and fixed assets
• Accesses and manages Property Record Cards (PRC) using the prescribed Navy operating systems
• Uses Naval Facilities Engineering Command (NAVFAC) systems to manage work orders and requests for service
• Validates e-billing invoices and manages disputes/validates reimbursable expenses
• Acts as alternate Approving Official for government purchase cardholders, reviewing all purchase requests and approving in accordance with appropriate guidelines
• Provides customer facing integration, execution and management of services and resources at the installation level
• Ensures facility and services meet program standards by conducting daily and weekly Room Inspections to continually evaluate facility conditions and staff performance
• Provides program oversight and participates in improvement efforts to include Mystery Shop Calls, review of customer response results and room inspections to ensure program standards are maintained
• Responds to all guest comments in person and via the comment card surveys in a professional and timely manner and in accordance with program standards
• Participates in meeting program standardization goals and participates in the lodging accreditation program
• Demonstrates and practices proficiency with hotel management applications and reporting systems
• Reviews and validates online property website content and submits changes as required to ensure data is accurate
• Utilizes the Navy Lodging Programs (NLP) Property Management System (PMS) to access guest information and retrieve reservation information for analytics and forecasting
• Utilizes the Enterprise Inventory Management System to verify room inventories and modify inventory availability for multiple sales channels e.g. Call Center Defense Travel System DTS DoD lodging website etc. to maximize utilization and revenue generating opportunities
• Monitors all NAF contracts for public works or private contractor services to the NAF facility, ensuring compliance with the task order
• Provides input for performance work statements for contract services and measures compliance through inspections, audits and customer critiques
• Directs work to be accomplished by staff, assigns work based on priorities, difficulty and requirements of assignments and staff capabilities
• Conducts annual performance reviews of staff
• Ensures staff receives proper training to fulfill requirements of their positions
• Addresses potential disciplinary and/or performance issues timely and takes appropriate corrective actions as necessary
• Supports Equal Employment Opportunity (EEO) policy and fosters a work environment free of discrimination harassment. Ensures all subordinate staff understand and adhere to the policy and ensures treatment of all staff is fair and equitable
• Performs other related duties as assigned
A total of 4 years of experience consisting of the following
GENERAL EXPERIENCE 3 years of experience in administrative technical or other responsible work which enabled the applicant to gain a general knowledge of operational practices and procedures skill in dealing with others in person to person work relationships and the ability to exercise mature judgment.
OR SUBSTITUTION OF EDUCATION OF EXPERIENCE 1 year of academic study above the high school level may be substituted for 9 months of experience up to a maximum of a 4year bachelors degree for 3 years of general experience.
AND SPECIALIZED EXPERIENCE
One year of responsible experience that provided an in-depth knowledge of hotel/motel or institutional management or other related service industry management and operations. Such experience should include background in most of the following procurement of supplies and equipment operational efficiency sanitation internal finance controls budgeting staffing room design and decorating or similar work which demonstrated the knowledge and abilities of the operational area.