Job Details
Level
Experienced
Job Location
Corporate Headquarters – Brockton, MA
Position Type
Full Time
Salary Range
$50,000.00 – $55,000.00 Salary
Travel Percentage
None
Job Category
Transportation
BioTrans LLC, a fast-growing global logistics provider specializing in cold chain transportation, technology and infrastructure for the life sciences industry is seeking a reliable Full Time Overnight Dispatcher to act as a communication point for emergency and non-emergency calls.
The ideal candidate should have a previous background in the logistics or trucking industry, be an excellent communicator and able to remain calm and composed, especially in emergency situations. Preferred DOT knowledge with hours of service (HOS).
Shift: Overnight Monday – Friday. 7:00 pm – 5:00 am.
Job Hightlights: The overnight dispatcher answers and responds to any emergency or non-emergency calls to provide assistance or important information. Assisting in management and coordination of a fleet of drivers and vehicles during off-hours. Route surveillance of drivers, routes and weather, advising changes when necessary to ensure sustainable quality delivery operations and flag potential issues.
Daily Routine and Core Duties & Responsibilities:
- Receive handoff sheet from 2nd shift dispatch and review current day.
- Complete the daily closing of jobs within Dispatch Science and ensuring all stops have been assigned for the next day to effectively meet delivery schedules with focus on accuracy
- Monitoring of all overnight vehicles and ongoing routesin relation to both their remaining hours of service and equipment as to its availability and to ensure they are travelling and on time
- Receive shipment, sort shipments (JAX and Taconic linehauls), load vehicles and sometimes local driving in emergency situations along with occasional warehouse duties.
- Complete Temp, Sanitation and Pest Control logs for clean rooms.
- Sanitize Clean Rooms when empty
- Ensure Local Brockton Routes are distributed according to schedule and adhere to the scheduled start time
- Handle minor fleet issues (flat tires, dead batteries, etc.)
- Collaborate with management in review of upcoming weeks scheduled work to modify daily routes to accommodate the needs of customers.
- Distribute paperwork as necessary (manifests, airline, international, etc.)
- Responsible for Rabbit schedule for the upcoming week
- Using direct personal contact, or cell phones and text to drivers within early morning time frame of 2:00 am – 5:00 am
- Review overnight with 1st shift dispatch
- Relay work orders, messages, and information to or from operations, managers, and drivers necessary to achieve successful execution.
- Diffuse situations rather than escalate crisis
- Provide immediate and professional customer service to both customers and drivers, contacts facilities with any delays as necessary.
- Other duties as assigned
Required skills and Qualifications:
- Excellent organizational skills and strong attention to detail
- Ability to focus on accuracy and prioritize work, multitask and succeed in a fast-paced environment
- Ability to isolate and problem solve basic logistics efficiently and make strategic decisions
- Exceptional computer skills including, but not limited to: Microsoft, Word, Excel, Outlook, data entry, internet resourcing & Google Maps and GPS data.
- Ability to maintain confidentiality
- Basic knowledge of scanners, printers and fax machines
- Electronic device knowledge a must – Smart Phones, Tablets, Laptops etc.
Additional Requirements:
- High school diploma GED or equivalent.
- Must be able to work a flexible schedule
- Minimum of 6 months experience in dispatch field or five (2) years’ experience in related field.
- Must have some DOT knowledge (HOS)
- Experience with Geotab or equivalent GPS vehicle tracking software
- Familiarity with vehicles – maintenance, repair & record keeping
Physical Demands:
- Sitting and standing for long periods
- Manual dexterity for data entry
- Bending, stooping and twisting
- Light to moderate lifting (up to 50lbs)
- Job requires 10 hours per day and/or 50 hours per week
Job Type: Full-time
Salary: $50,000.00 – $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Employee assistance program
- Health insurance
- Health savings account
- Paid time off