NOC Analyst I (Remote)
Department: IT – Support Operations
Employment Type: Full Time
Location: Las Vegas, Nevada – Corporate Headquarters
Description
Do you enjoy solving technical issue mysteries? If you are looking to grow your IT knowledge and skills, join our NOC team and be part of a supportive and growing team.
This is a day shift position: 6:00 am – 2:30 pm PST
What Will You Be Doing?
- Monitor all issues related to systems, platforms, servers, circuits, and networking equipment.
- Seek solutions to issues reported by internal or external resources.
- Assist tier-two calls and tickets from internal and external customers; research, troubleshoot, and resolve software, hardware, and connectivity issues.
- Communicate with hardware and software development teams and follow up with internal and external customers promptly.
- Second-line troubleshooting of systems and networks.
Skills, Knowledge, & Expertise for the job:
- 1+ years experience in experience in a help desk / technical support environment.
- Strong customer support, networking, PC, and products knowledge.
- Great understanding of Microsoft Office applications and Windows OS.
- Intermediate networking and configuration skills, including Cisco routers and switches, Barracuda, and SonicWall networking devices.
- PC, peripherals, and software troubleshooting skills.
- Experience with telecommunication (MPLS, DSL, CP 3G/4G, and Satellite).
Nice to Haves
- Bachelors degree in Information Technology, MIS, CS, or related degree or working towards a degree is a PLUS.
- Basic server and SQL knowledge
- Associate Degree in Information Technology
- Network + or CCNA Certification is a plus
Why Us?
- Everi’s benefits package includes Medical, Dental, Vision, 401k with company match, life insurance, maternity and paternity leave, adoption assistance, pet insurance, gym reimbursement, and more!
- Discretionary Time Off (DTO) – No more “banking hours” to take a day off and the perfect way to prevent burnout and improve productivity.
- Building on a solid culture and resounding positive feedback from Everi employees in 2021, Everi continued to receive recognition as a Top Workplace in 2022. Everi was recognized nationally as a Top Workplace 2022 USA and received a second regional award for its HQ in Las Vegas as a Nevada Top Workplace 2022. This most recent award brings Everi’s total number of Top Workplaces awards in 2021 and 2022 to a whopping 10 awards!!!!
Everi is committed to expanding its innovative and creative reach, building a culture based on the tenets of respect and transparency. We are proud to be the gaming industry’s single-source provider of financial technology, loyalty solutions, games, and intelligence solutions. Let’s Go!The compensation for this role considers a wide range of factors, including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential for the location at which the position may ultimately be filled. At Everi, it is not typical for all individuals to be hired at or near the end of the range; compensation decisions depend on each case’s facts and circumstances. A reasonable estimate of the current range is $28.25 – $31.00 per hour and overtime eligible.
Everi is an Equal Opportunity Employer. All qualified applicants and employees will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability, marital status, or any other characteristic or class protected by federal, state, or local law.
** For All External Staffing Agencies **
Everi does not accept unsolicited agency submittals. Please do not forward resumes to our Executive team, Management team, or any current Everi employee for review. Everi is not responsible for any fees related to unsolicited resumes.
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