Metronet has an immediate opening for a Remote NOC Specialist.
At Metronet, our culture is at the heart of everything we do. This is seen in the way we serve our customers, interact with each other, and take care of our company. As one of the fastest growing 100% Fiber-Optic technology companies, we pride ourselves on having an outstanding company culture and work environment. We value work-life harmony and your ability to manage your workload – that’s why this role is 100% Remote.
We’re looking for motivated, self-starters to join our team and help us build upon our culture!
Why Metronet?
We believe that work/life harmony should be easy to achieve. We offer a variety of resources and support needed to bring your full self to work and stay present and committed to the people who matter most – your family.
Total Rewards:
- 80% of Medical premiums paid for by the company
- Company-paid Disability and Life insurance
- EAP (Employee Assistance Program)
- 401(k) company match dollar for dollar up to 6%
- Equipment and resources provided on day one
- Opportunities for advancement
- Professional development programs
- Associate perks and discounts
- Discounted MetroNet service in our serviceable area
- And more!
Job Summary:
The successful NOC Specialist will perform network surveillance to maintain integrity of MetroNet Business’ production network. They will make fact-based recommendations for improvements to the surveillance Systems when needed. The role of the NOC Specialist is to ensure the reliability of MetroNet’s network that serves our clients by providing support that will promote the health and stability of the network. The NOC Specialist works cross-functionally with internal resources, equipment vendors and facility providers to resolve issues in our deployed infrastructure.
What you will be doing:
- Monitor Core IP, Softswitch (MetaSwitch) and associated equipment supporting MetroNet’s hosted and managed services.
- Timely detection of network impacting events.
- Timely Detection of network events on Business networks where MetroNet has obligation based on custom contract commitments.
- Perform fault analysis, isolation and remediation in switching, digital, optical, and other technologies.
- Perform incident management functions for all core network events.
- Document all alerts and actions taken in a variety of systems and tools
- Provide general knowledge of MetroNet Communications products and services.
- Provide Single Point of Contact duties for high-risk & service impacting events.
- Interface with customers, engineers, vendors and technicians to resolve trouble reports.
- Provide technical assistance for service partners and ILEC technicians during service impacting network events.
- Carrier grade device and network management i.e. Change Management, Software/firmware upgrades, maintenance procedures, and recovery tactics.
- Operate in a 24x7x365 Network Operations Center; this includes shift work, 2nd and 3rd shift hours, and weekends
- Perform maintenance level activities such as configuration changes, reloads, card insertion and removal, hardware upgrades on various IP, transport and PON platforms: Cisco, Nokia, Juniper, and others.
- Train other NOC, Repair or Acceptance Specialists as needed on process and technologies.
- Work on other projects as needed.
What You Need For This Position:
- 3-5+ years’ experience working in NOC environment in the Telecommunications industry
- 2-3 years dealing and communications with other Carrier NOCs to accomplish the team’s objectives.
- Cisco CCNA or Equivalent Certification (A Plus)
- Associates degree or higher or equivalent experience
- Excellent oral and written communication skills, with an eagerness to provide outstanding customer service to internal and external clients.
- Demonstrable knowledge of the following IP protocols: BGP, OSPF, MPLS, Spanning Tree, ISIS
- Demonstrable knowledge of the following platforms: Cisco, Nokia, Telabs, Adtran, Metaswitch VoIP/ SIP Softswitch and Session Border Controller and others.
- Ability to troubleshoot Layer 1-3 faults in platforms listed.
- Demonstrable knowledge of various network troubleshooting tools such as, but not limited to: ping, traceroute, telnet, ssh, dig, SNMP get.
- Ability to configure and troubleshoot issues with: LDP, VRF, VPN, L2TP, SIP
- Understanding of SNMP traps and syslog messaging with the ability to react to and perform fault analysis for various messages.
- Ability to acknowledge multiple network alerts and messages and determine customer and/or network impact as a result of symptoms presented.
- Ability to read and interpret engineering documents such as Methods of Procedures and Work Orders for scheduled maintenances.
- Requires computer literacy: Microsoft Word, Excel, Power Point, SharePoint and Lotus Notes.
- Must be able to work independently with minimal guidance, while focusing on a sense of urgency for customer impacting issues.
- Must be able to work beyond the normal shift during outages and when working on special projects.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral diagram, or schedule form.
- Must be able to sit / stand for long period of time and perform other physical demands in the position including but not limited to lifting 30-40 pounds.
If you have a strong desire to impact, the success of our organization by ensuring we continue to attract and retain committed professionals, please apply today!
MetroNet is an EQUAL OPPORTUNITY EMPLOYER
Pay range for this position is $20.00/hr to $42.00/hr.
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