Description
Job Description
The ENOC LAN analyst is a mid-level operations position supporting a large 24/7 enterprise network. The analyst will have a working knowledge of wired, wireless, VPN and authentication applications as they relate to the Local Area Network. The analyst must be able to work in a mission critical production environment. Must be able to analysis risk and react in the best interest of network stability. The Analyst will have excellent communication and collaboration skills working directly with federal customers and remote vendors. Must be able to troubleshoot, deploy and upgrade Cisco/Juniper and Aruba LAN equipment with limited direction. Must be able to follow pre-defined process and workflow. The Analyst position requires attention to detail and documentation of all work performed.
Primary Responsibilities
- Monitor trouble ticket queues and react to incidents based on defined SLAs
- Support a large user base to resolve wired, wireless, VPN and network authentication problems. Communicate one on one with customers via telephone, email and instant message.
- Support the Network Engineering Team to deploy new hardware and software for network expansion and enhance functionality.
- Work closely with peers and local technicians to identify and repair physical layer issues.
- Work with other NOC teams to identify WAN, Firewall, security, DDI problems affecting the LAN.
- Support on-call rotation for after-hours escalations and critical outages.
- Participate in regular operations staff meeting to review project(s) status and learn about upcoming activities.
Basic Qualifications
- Three to five years of enterprise network management and troubleshooting experience.
- Hands on working knowledge at CCNA level implementation and troubleshooting required.
- Knowledge of VoIP networking systems and internet security.
- Working knowledge of network authentication process and/or Cisco ISE deployments for closed networks.
- Cisco switch/router CLI
- Putty/Secure CRT
- Experience supporting VPN fundamental concepts through Cisco ASAs
- Experience with Cisco Wireless LAN Controllers.
- Ability to be self-directed and take direction well
- Ability to develop plans that consider importance, urgency, risks, and the best interest of the customer.
- Must have excellent verbal and written communications skills.
- Ability to work on-site or remote on first or second shift
Preferred Qualifications
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- Current CCNA certification.
- Cisco ASA experience
- ACS/Tacacs+/Radius
- Cisco ISE Management experience
- Cisco DNAC/SDA management experience
- Secret Security Clearance
This position will pay $30-37/hr depending on experience level.
Pay Range: Pay Range – –
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
About Leidos Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 46,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $14.4 billion for the fiscal year ended December 30, 2022. For more information, visit www.Leidos.com .
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