Non-Profit Account Manager

Job Introduction

Thanks for checking out our vacancy, we’re delighted you want to learn more about Dechra Pharmaceuticals PLC.

Dechra is a growing, global specialist within the world of veterinary pharmaceuticals. Our expertise is in the development, manufacture, marketing and sales of high quality products exclusively for veterinarians worldwide.

Here at Dechra, our values are embedded within our culture and thrive within our family of almost 2000 colleagues globally. From manufacturing to marketing, (D)edication, (E)njoyment, (C)ourage, (H)onesty, (R)elationships and (A)mbition are at the heart of our everyday operations and the way we do business

Role Responsibility

So, what will you be doing? This role has a broad and varied scope and the successful candidate will have responsibility for duties including:

• Candidate will be required to manage 2,000 + accounts
  • Build and strengthen relationships to achieve long-term partnerships
    • Expand relationships with existing customers by continuously proposing solutions that meet their objectives
    • Acquire a thorough understanding of key customer needs and requirements
  • Resolve issues and problems faced by customers and deal with complaints to maintain trust
    • Utilize the VTS team when necessary
  • Play an integral part in generating and retaining sales
    • Perform cost-benefit analysis for customers to meet their needs
    • Analyze the markets potential, track sales
• Provide quarterly business reviews to management
  • Prepare regular reports of progress and forecasts using key account metrics
• Attend and provide support at tradeshows
  • Manage tradeshow calendar
  • Register and provide appropriate literature for the event
• Provide support to the sales team
  • Serve as the link of communication between customers and territory managers
  • Accompany reps in the field
  • Attend virtual meetings
  • Update the team regularly on any and all changes within the division
• Monitor competition by gathering current industry information on pricing and promotions
• Product knowledge
  • Emphasize features of the product that work best in the non-profit environment
  • Deliver presentations that are tailored to Non-Profit medicine
• Collaborate with the Shelter Marketing Manager to create programs to drive focus on products
  • Create promotions on key products
  • SPIFFS for distribution and or Dechra sales team
• Manage sponsorship programs/events
  • Confirm and determine when to sponsor events/programs
• Work closely with distribution shelter team(s)
  • Provide training on new products
  • Communicate promotions
• Utilize VPS to provide education and identify areas of opportunity
• Be well-versed with the Dechra Loyalty Program and Non-Profit pricing
• Other duties as assigned

The Ideal Candidate

Here at Dechra we pride ourselves on being an inclusive employer and we embrace candidates from all walks of life. We’re particularly excited to hear from those who have/are:

• Understanding of the Non-profit business
  • various forms of purchasing (bid process etc.)
  • multiple agencies (municipal, Shelter, humane society etc.)
• Proven work experience as a Sales Representative
• Highly motivated and target driven with a proven track record in sales
• Excellent selling, negotiation and communication skills
• Time management and multitasking skills in order to handle multiple tasks and clients
• Strong interpersonal skills with an aptitude for building relationships with professionals of all organizational levels
• Proficient in data analysis and Salesforce
• Creative thinker that can uncover new opportunities for this segment of the Dechra business
• Customer acquisition and retention
• Goal setting and forecasting
• Team player who can also work independently
• Strong product and overall business knowledge within this specific market
• Adept at written and verbal communication
• Proficient in Salesforce
• Self-starter
• Creative problem solving
• Bachelor’s Degree
• Minimum of 3-5 years industry experience
• Must be willing to travel

About the Company

As a people first values-based culture, we provide free wellness sessions focused on our employee’s physical and mental wellbeing, and flexible work arrangements. We offer a generous employer 401k match and an employee stock purchase plan for long-term financial wellness. Our full array of health, financial and voluntary benefit programs are what you would expect from a recognized Best Place to Work.

Dechra Pharmaceuticals PLC