Alternate Locations:
Arlington, VA, Herndon, VA, Chicago, IL, Denver, CO, Austin, TX, Atlanta, GA
Are you interested in creating, planning, and executing the strategy behind where AWS deploys non-standard service capacity around the world? AWS has an immediate opening for a Sr. Technical Infrastructure Program Manager (TIPM) to support non-standard infrastructure supply planning and scaling initiatives. Similar to new region planning initiatives, you will work with Global Program Leads and local supply planning and capacity scaling teams around the world to develop and implement a robust infra strategy and capacity supply and scaling plan to meet the infrastructure capacity needs of multiple AWS services.
The Non-Standard Infrastructure Global Delivery team supports AWS by driving cross-functional deployment planning and execution to continue expanding AWS’s global non-standard data center capacity. A successful candidate will be a professional with strong program strategy and management experience in driving decisions around infrastructure planning and execution. They will be a particularly strong communicator, both written and verbally, with experience in strategic planning and medium to large program management. Strong judgment, relationship building skills, ability to lead by influence, problem solving talent, and project team leadership experience, along with the tenacity to thrive and succeed in an ambiguous, entrepreneurial, and fast-paced environment brimming with competing priorities are critical.
In this role, a successful Candidate will work with remote project teams and stakeholders delivering novel and sometimes pioneering solutions across multiple countries and time-zones; building data-driven business cases for supply proposals; assessing, identifying, and mitigating downstream risk; troubleshooting unforeseen and time-critical planning issues as they arise; removing bureaucratic barriers to project success; and dealing with persistent uncertainty, pitfalls, and change to drive disparate stakeholders to deliver against peculiar and unfamiliar requirements using innovative mechanisms and tactics. They will drive cross-functional decision making to implement changes and corrective actions that improve regional infrastructure performance; identify and develop innovative cost-saving projects and initiatives related to infrastructure deployments in new geographies; anticipate situations that conflict with infrastructure deployment plans and rectify risks before they create adverse impact to deployment launch schedules, cost structure, and supply continuity; and drive continual improvement to infrastructure planning and execution processes.
The Candidate must be comfortable being able to build and manage cross-functional matrixed teams, establish trust with a variety of internal customers and stakeholders, eliminate non-value-add activities, design practical solutions, remove blockers, and find creative ways to meet competing needs. They must also have experience managing fast paced technical project teams; developing, monitoring, and reporting project/program health metrics; developing and implementing change management plans; and driving position readiness improvement. Most importantly, the Candidate must be able to act independently, using good judgement to drive timely decision making and deliver high-quality results.
A Bachelor’s Degree or 10+ years commensurate Program/Project management experience is required. Experience in data center infrastructure deployments is a plus, but not essential. Other requirements include proficiency with MS Office, and MS Project Professional. Experience or strong familiarity with Tableau, Playbook, and/or CAD a plus.
Up to 15% domestic and international travel may be necessary to support AWS non-standard infrastructure planning and scaling efforts.
If you meet these qualifications, are a “get stuff done” kind of person, and enjoy the challenges of delivering technical and highly innovative projects on a global scale, this position is for you!
Key job responsibilities
• Lead development and execution of global supply planning strategies for multiple non-standard infrastructure programs
• Work with regional capacity supply teams and design and field engineering teams to facilitate site selection and qualification as well as inform build planning and execution activities
• Develop data-driven business cases for first-time region deployments and long-term scaling strategies and supply solves
• Coordinate project activities with other relevant projects to gain both cost and execution efficiencies
• Solve problems and remove blockers to timely capacity delivery
• Identify opportunities to invent and simplify processes, identifying business risks and implementing resolutions and scalable mechanisms
• Communicate ideas to a wide variety of stakeholders for purposes ranging from informative to need for approvals from executives
• Determine process health metrics and key performance indicators and develop data visualization reports illustrating process health
• Identify process improvement opportunities and gather user requirements with key internal customers
• Develop and implement scalable, data-driven process improvement/automated solutions
• Develop standard operating procedures, change/communication plans, and project/program-level status updates
• Drive adoption with internal customers through effective change management.
• Remain flexible to changing priorities and open to new ideas
• Keep the customer experience as the primary focus
About the team
Our team offers an opportunity to drive and influence business-critical decisions impacting the long-term future of AWS, working at the leading edge of emerging capability and service offerings. Our projects tend to be first of their kind and a great place for tenacious builders to be creative in otherwise highly nebulous environments.
Growth opportunities leading both new and existing non-standard infrastructure capacity delivery programs, as well as high visibility fleet optimization work are available.
We are dedicated to supporting our teammates. We have a broad mix of experience levels and tenures, and we’re building an environment that fosters knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded Infrastructure TPM and enable them to take on more complex tasks in the future.
Our team puts a high value on work-life balance. We believe striking the right balance between your personal and professional life is critical to both your success and the productivity of the team. We offer flexibility in working hours and encourage you to find your own balance between your work and personal life.
As a team, we are committed to furthering our culture of inclusion set forth and reinforced within our 16 Leadership Principles. We have employee-led affinity groups in over 190 chapters globally. We have innovative benefit offerings, and host ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences.
BASIC QUALIFICATIONS
• 7+ years of program management and/or capacity planning, production planning, operations planning, or inventory planning experience (e.g. forecasting, planning, optimization, etc.)
• BA/BS degree (Preferably in Physics, Economics, Business, or Mathematics, however non-technical degrees will definitely be considered), or 10+ years of commensurate Program/Project management experience.
PREFERRED QUALIFICATIONS
• MBA or Master’s degree
• The ideal candidate will have both a business and technical background that enables them to drive engagement among design engineering; field engineering; technical delivery, infrastructure, and operations teams; public policy; finance; and legal teams.
• Have a demonstrated ability to think strategically and analytically about business, product, and technical challenges.
• A combination of diplomacy, empathy and firm backbone in order to drive stakeholder engagement and buy-in, drive sound solutions, and deliver results.
• Ability to build and convey compelling value propositions at an executive level.
• Demonstrated project management skills, including managing multiple projects or programs at once in a fast-paced, deadline-driven environment
• Experience in New Region Planning or Delivery
• Experience in Process Improvement through automation
• Proven judgement to make timely, defensible decisions, with the character to admit when they don’t know the answer and the willingness to go out and find it
• Well organized and able to work effectively under time pressure
• Experience managing complex, high value technology infrastructure projects
• Experience developing quantitative and qualitative analysis and metrics to solve business problems
• Intermediate to advanced knowledge of Excel (look-ups, pivot tables, etc.)
• Experience with business intelligence and data visualization and reporting tools (e.g. Tableau)
• A fearless willingness to jump into the deep-end on something brand new and start driving toward objective
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $118,900/year in our lowest geographic market up to $231,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.