Description
COGNIZANT OVERVIEW
Cognizant Technology Solutions (NASDAQ: CTSH) is one of the world’s leading professional services companies, transforming customers’ business, operating, and technology models for the digital economy. With annual revenues of ~$16 billion and a market value of ~$35 billion, the company aids prominent clients in adapting to shifts and disruptions within their markets. Cognizant has a 25-year record of industry-leading growth (both organic and through acquisitions) and was recently named to the top 20 of the Fortune Future 50 list – a ranking of U.S. companies with the best prospects for breakout growth.
At Cognizant, we give organizations the insights to anticipate what customers want and act instantly to deliver on those demands so our clients can achieve the goal of every modern business: staying one step ahead of a constantly evolving world. In addition to honors such as being listed #194 on Fortune’s 2022 Fortune 500, Cognizant was again named on Fortune’s List of the Global Most Admired Companies for 2022.
Role Responsibilities:
Working closely with Customer Hosting Administration team to handle Customer VM provisioning requests and to manage SLA’s and FPY to meet the business needs and Working with customer if there are any delays while processing their Order requests.
Reviewing SVT dashboard and test case execution for multiple category of stories which are executed by SVT team and prioritizing the Production failure incidents and in promotion tickets in JIRA project dashboards
Experience 8to10yrs
Technical Skills- OKTA IDaas
Roles & Responsibilities
working with SME on the validation and expedition stories to move to PROD.
• Leads and provides expert technical leadership to highly visible sensitive and multi-faceted projects.
• Works closely with IBM CMP ops/ vRA/vRO team to resolve P1 issues and work with third party like VMware and Microsoft support teams to resolve the product related issues on time.
• Daily tracking all the Provisioning and Day-2 failure incidents to get to closure.
• Provides guidance to team on performance and productivity issues.
• Reports to senior project leads on the project status and incidents resolved every month and weekly basis.
• Works closely with IBM support team and CTS development team on click to cloud (C2C) platforms and ServiceNow projects related to customer orders and improvements.
• Worked on CMP stabilization program to ensure platform is stabilized before making any new changes or upgrades to the platform and monitoring storage related action items across the data centers.
• Developed project plans which identify key issues problems approaches performance metrics and resources required.
• Working with ServiceNow development team to track the incidents and change requests on click to cloud environment and make necessary changes as in when required by Ops team based on customer feedback and support experience.
• Managed Release management and priority stories change requests with multiple stake holders and CAB teams to implement in PROD.
• Leveraging knowledge and prior experience to develop appropriate sol
LOCATION- Remote
Cognizant Technology Solutions is an Equal Opportunities Employer and welcomes applications from all sections of society and does not discriminate on grounds of age, sex, color, race, creed, national origin, religion, marital status, citizenship status, ancestry, sexual orientation, gender identity, affection preference, disability status, protected veteran status, membership or activity in a local human rights commission, status with regard to public assistance, or any other classification protected by applicable law. Cognizant is an Equal Opportunity Employer Minority/Female/Disability/Veteran
Qualifications
Technical Skills
SNo
Primary Skill
Proficiency Level *
Rqrd./Dsrd.
1
OKTA IDaas
PL3
Required
Salary and Other Compensation :
The annual salary for this position is between $92,000 to $135,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.
Applicants are required to be eligible to work lawfully in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.