HOW MIGHT YOU DEFY IMAGINATION?
If you feel like you’re part of something bigger, it’s because you are. At Amgen, our shared mission-to serve patients-drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies. We are global collaborators who achieve together-researching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide. It’s time for a career you can be proud of.
Omnichannel Capabilities Senior Manager (US Remote)
Live
What you will do
Let’s do this. Let’s change the world! In this vital role the Senior Manager of Omnichannel Capabilities will report to the Omnichannel Strategy Director and manage the Global Customer Capabilities roadmap delivered across all regions. This role will work across global, regional, and cross-functional leaders to evolve the operating model, driving planning and prioritization of key strategic deliverables in lead markets as well as enhancing and scaling new capabilities more broadly. This role is central to integrating priorities for a clear roadmap delivering against Amgen’s customer engagement capabilities including Engagement Platforms, Data & Analytics, Marketing Excellence, and Field Excellence. The individual in this role also acts as a critical change agent driving advancements to Amgen’s customer engagement across all therapeutic areas globally.
Roles & responsibilities:
- Build and manage a shared customer capabilities roadmap across regional and global teams
- Manage global platform initiatives and cross-functional omnichannel related capabilities
- Drive integration and coordination across the large and diverse teams and Agile Release Trains
- Act as a key point of integration across regions, brands, and teams to advance omnichannel capabilities
- Build strong partnerships across teams including global Commercial, Medical, and Digital Technology & Innovation to advance capabilities
Win
What we expect of you
We are all different, yet we all use our unique contributions to serve patients. The project management professional we seek is a collaborative partner with these qualifications.
Basic Qualifications:
Doctorate degree and 2 years of project management experience
OR
Master’s degree and 4 years of project management experience
OR
Bachelor’s degree and 6 years of project management experience
OR
Associate’s degree and 10 years of project management experience
Or
High school diploma / GED and 12 years of project management experience
Preferred Qualifications:
- Product Development of Omnichannel capabilities (including Salesforce Marketing, Veeva CRM, Databricks or related Business Analytics tools, Conversational AI, Generative AI, and Orchestration models)
- Project management experience in the commercial operations area within a biopharmaceutical company
- Sales and/or marketing and/or consulting experience in the biopharmaceutical industry
- Strong advocacy, communication, and team cohesion skills
- Ability to lead and manage large and complex projects from concept to completion
- Effectively communicate with all levels, including senior management
- Ability to influence others while fostering a value-based environment of high performance and fairness
- Ability to understand, plan, and navigate in a matrixed and ambiguous environment
- Demonstrates creativity and foresight in anticipating and solving complex technical issues
Thrive
What you can expect of us
As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being.
The annual base salary range for this opportunity in the U.S. is $140,752 – $171,525.
In addition to the base salary, Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including:
- Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
- A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
- Stock-based long-term incentives
- Award-winning time-off plans and bi-annual company-wide shutdowns
- Flexible work models, including remote work arrangements, where possible
Apply now
for a career that defies imagination
Objects in your future are closer than they appear. Join us.
careers.amgen.com
Join Us
If you’re seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you’ll find it at Amgen.
Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancers, kidney disease, rheumatoid arthritis and other serious illnesses.
As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.
Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.