Hourly Rate: $15.50 | On-Call Position
Job Summary:
Provides exceptional food service to property guests during events, special events, and other catered functions, as well as any other property hosted event as requested and scheduled.
Essential Duties/Responsibilities:
- Serves customers at assigned station quickly, courteously, and efficiently. Obtains food and beverage from prescribed locations and serves customers according to established procedures and using appropriate service techniques. Keeps glasses filled throughout the meal.
- Observes guests to fulfill any additional requests and to note when meal is finished. Assists other servers in a cooperative manner to ensure efficient service to guests. Completes assigned side work as directed.
- Sets dining tables to established standards. Removes any dinnerware, glassware, flatware and linens that do not meet cleanliness and appearance standards. Complete pre, running, and post shift side-work requirements.
- Familiarizes self with all items on daily menus. Sets tables/room with linens, china, etc. keeping in consideration the events prospectus and following established procedures. After events, cleans away service and accessories.
- Clears dirty dishes from tables as guests finish with course (when applicable).
- Prepare coffee service with appropriate food and beverages as stated in Banquet Event Order.
- Follows all standard food handling, TIPS, sanitation and health department guidelines.
- Must wear non-slip, oil-resistant shoes. Follows all safety policies and procedures. Reports potential safety issues to manager whenever observed and takes immediate action to resolve in emergency situations. OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. Team members will be trained in the proper use and care of assigned PPE if applicable. The hotel provides the required PPE. Team member has responsibility to report defective, damaged or lost PPE or equipment that does not fit properly to their Manager. Maintains strict compliance with hotel’s Hazardous Material (HAZMAT) program and familiarizes self with current MSDS.
- Continuously maintains a neat, clean and organized, safe and comfortable environment for guests.
- Reporting to work as scheduled (on time and on regular basis) is an essential function of the job.
- May assist with other housekeeping duties as needed.
- Assists other servers in clearing, cleaning and resetting tables.
- Returns any items found in public areas to the Housekeeping department and logs appropriate information such as the date, where it was found, description of the item, and the name of the person who found it.
- Notifies management of unsafe conditions, needed maintenance of any equipment and any accidents
- Ensures that minors and intoxicated persons are not served alcoholic beverages. Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior
Job Requirements:
- Prior banquet or convention services experience at comparable property desired.
- Possess a basic knowledge of food and beverage preparation, service standards of comparable hotel, guest relations and etiquette.
- Requires ability to serve needs of guest through verbal face-to-face interactions. Must demonstrate positive attitude and professional demeanor. Requires communication and interpersonal skills and commitment to a high level of guest satisfaction.
- Requires ability to perform basic math skills such as addition, subtraction, multiplication and division.
- Completes required training as scheduled.
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Must be able to speak, read, write and understand English to understand instructions, safety rules, and communicate with guests.
- Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel. Work schedules will include working on holidays, weekends and alternate shifts.
- Must know all applicable health standards. Knowledge of federal, state and local laws, ordinances and regulations and company policy regarding serving alcohol to minors and intoxicated patrons.
- Must complete California Department of Alcoholic Beverage Control Responsible Beverage Service certification as scheduled upon employment. Must have a valid current Food Handlers Card or willingness and ability to obtain one within 30 days of employment.
Physical Requirements:
While performing the duties of the job the team member regularly stands and walks for sustained periods of time. Works at a quick pace, maneuvering between activities occurring simultaneously. The team member regularly grasps objects such as plate ware and food trays. The team member frequently feels the temperature of objects such as extremely hot glassware and plate ware. The team member regularly reaches by extending hand(s) and arm(s) in any direction while serving and performing other essential functions of the job. The team member occasionally stoops, kneels and crouches. The team member frequently talks when communicating with guests and/ or kitchen staff. The team member frequently needs to hear voices while taking orders and interacting with guests and/or kitchen staff. The team member is frequently alerted of a coworker’s presence from behind to avoid accidents. The team member tastes all dishes each day to be able to relay menu information to guests and/or servers. Many aromas and smells are present in the kitchen and dining areas. Balance is frequently required to prevent falling when walking, standing, moving or carrying plates, beverages and food items. The team member occasionally pushes and pulls carts and furniture. Lifting is regularly required to prepare dining areas, serve food and beverages. Exerts up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move items such as plates, coffee trays and dishes. Frequently transports food or trays while walking. The team member is required to have close visual acuity to prepare and cook food and move around the kitchen. The team member is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
The team member is subject to environmental conditions found working both inside and outside. The team member is occasionally subject to extreme heat, with temperatures above 100 degrees for periods of more than one hour, while setting up or tearing events during periods of hot outdoor temperatures. The team member is subject to hazards which includes proximity to moving mechanical parts, moving vehicles, electrical current,or exposure to cleaning chemicals. The team member is occasionally subject to atmospheric condition such as fumes, odors, or dusts.
Paséa Hotel & Spa is an equal opportunity employer.