Job Details
Level
Experienced
Job Location
Childrens Receiving Home – Sacramento, CA
Position Type
Part Time
Salary Range
$19.00 Hourly
Travel Percentage
None
Job Shift
Any
Job Category
Nonprofit – Social Services
Description
Position Summary:
Under direction of the Licensed Vocational Nurse (LVN), the Medical Assistant performs a variety of tasks for the agency in as much as it is the primary contact via telephone for internal and external stakeholders with the clinic. Essential duties include providing excellent customer/patient service via phone, email and in person; referring callers to the appropriate departments; making appointments for patients according to established protocols; assisting with clients and staff with appropriate documents. Must be able to work collaboratively with various departments to provide proper care to patients/clients with a “can-do” attitude.
Essential Duties and Responsibilities:
Clerical
- Performs day to day administrative functions and general office duties including but not limited to word processing, copying, filing, faxing, answering phones and data entry according to CRH protocols
- Obtains proper documentations for all youth at CRH set forth by title 22 to be in compliance
- Works with social workers to obtain client information such as insurance providers, etc.
- Coordinates with pharmacy on billing, insurance and medications clarifications
- Communicates directly with Physicians, Nurses, pharmacist and social workers via phone, email, or fax
- Schedule client’s medical and dental appointments within 30days of placement per title 22 regulations
- Maintain outlook appointment calendar for residential and psychiatry departments
- Complete appointment paperwork before and after appointment
- Acts as a liaison for the psychiatrist, client and family members
- Adheres to all clinic policies on safety and security; maintains restricted areas safe by safeguarding keyless entry codes and computer system passwords
- Must exercise utmost diplomacy and tact to provide excellent customer service for patients, practices confidentiality and privacy protocols in accordance to clinic policies and HIPAA requirements.
- Counting controlled medications and the beginning and end of each shift
- Setting medications and assisting with medication administrations daily
- Reordering and logging in medication per Title 22 regulations
- Checking medication expiration dates once a month
- Obtaining proper documentation and storage of all PRN medications per Title 22 regulations
- Tracks all clinic supplies and requests order as necessary
- Completes client medical intake using proper clinic protocols
- Completes client medical discharge using proper clinic protocols
- Exercises problem solving and conflict resolution skills when handling patient complaints; refers patient complaints to appropriate designated personnel as needed.
- Performs all the other related duties
Clinical
- Obtaining vitals (including height and weight) as needed for patients/ clients
- Performing lice treatments as needed for children/youth placed in CRH’s care
- Assisting with intake medical assessments as needed
- Assisting with wound care using basic first aid
- Providing basic first aid and CPR as needed
- Administering PPD skin test, reading and documenting results
- All other duties as assigned.
Qualifications
Education/Experience:
• Possession of a Medical Assistant Certificate is required
• Possession of a High School Diploma or GED equivalent is required.
Licenses, Certifications, Registrations:
• Must possess a valid California Driver’s License. Must be able to meet the Agency’s rules and be eligible to drive for business. The Agency’s insurance carrier reserves the right to exclude applicants based on their driving record.
• Must be at least 21 years of age.
• Must pass First Aid certification course before start of employment. Certification can be completed through the Children’s Receiving Home.
• Must pass CPR within the first six weeks of employment
• Must pass Bloodborne Pathogens and Therapeutic Crisis Intervention (TCI) certification courses offered through the Children’s Receiving Home within the first three months of employment.
• Must maintain TCI, CPR, First Aid and BBP Certification throughout employment.
• Must complete online Mandated Reporter Training within first week of employment.