Overview
The Onsite IT Manager is responsible for the operational onsite IT support of division offices and field offices on a day-to-day basis for the designed region or area of responsibility.
Responsibilities
Principal Duties and Responsibilities:
- Develop departmental goals, plans and standards consistent with the technological objectives of the organization.
- Plan, organize and direct all activities related to staffing, including hiring, orienting, evaluating, disciplinary actions and continuing education initiatives.
- Direct and evaluate all departmental activities including research, design and development of new technologies with service level determination.
- Maintains organization’s effectiveness and efficiency by defining and delivering strategic plans for implementing information technologies.
- Measure, monitor, and maintain team’s ability to meet or exceed contact and resolution Service Level Agreements (SLA).
- Initiates, develops, maintains, coordinates, and enforces applicable policies, and procedures.
- Provide project deliverables by meeting or exceeding defined initiative expectations.
- Create and maintain applicable documentation, including knowledge bases.
- Act as Incident Management lead during local or regional outages.
- Drive operational improvements and standardization for the assigned regions.
- Collaborate with other regions and other departments for customer-centric end-to-end process improvements.
- Ability to lead, mentor and build team cohesiveness.
- Apply best practices and other applicable frameworks, including ITIL and ISO 27001.
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Qualifications
Education and Experience Required
- 7+ years relevant experience, including lead or supervisory experience.
- Bachelor’s degree or certification preferred.
- ITIL certification preferred.
Additional Skills
- Knowledge of IT service design, implementation, and operations.
- Strong problem-solving and analytical skills.
- Effective presentation skills.
- Basic financial planning and budgeting experience.
- Project management experience.
- Skilled with integration of security methods and requirements.
- Ability to effectively manage IT services to defined Service Level Agreements.
- Understanding of Disaster Recovery methods and processes.
- Can conform to shifting priorities, demands and timelines through problem-solving capabilities.
- Reacts to project adjustments and alterations promptly and efficiently.
- Flexible during times of change.
- Ability to read communication styles of team members and contractors who come from a broad spectrum of disciplines.
- Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments.
- Ability to defuse tension among team, should it arise.
- Ability to bring project to successful completion through organizational dynamics.
- Strong written and oral communication skills.
- Strong interpersonal and operational skill sets.
- Adept at conducting research into project-related issues and products.
- Must be able to learn, understand, and apply new technologies.
- Strong customer service skills and focus required.
- The ability to effectively prioritize and execute tasks in a high-pressure environment is crucial.
- Tenacious, driven, energetic and has a high degree of professional integrity.
- Follow directions from a supervisor.
- Interact well with co-workers, supervisors and management.
- Understand and follow posted work rules and procedures.
- Accept constructive criticism.
- Travel Requirements: Up to 25%
- Maintain professional appearance and demeanor at all times.
Physical Requirements: This is primarily a sedentary office position which requires the incumbent to have the ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary. 10-25% of travel is required.
This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities, and activities may change at any time with or without notice.
The *median base compensation for this position is estimated to be $98,700 per year, subject to adjustment based on business-related factors including employee qualifications, geographic location, and operational considerations.
* The median amount may be greater or less than the average salary.
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Type
Regular Full-Time