Pay
- Annual salary starting at $55,431.
Benefits
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee referral program
- Health insurance
- Life insurance
- Paid sick time.
- Paid time off
- Paid training
- Vision insurance
Job Type
- Full-time
Location
- This is currently an in-office opportunity located at 4273 Volunteer Road Geneseo, NY 14454. There is potential for this position to be hybrid in the future. At this time, hybrid is not guaranteed.
Number of Openings
- 1
Pay
- Salary to be discussed.
Schedule
- Monday – Friday. 8AM – 5PM EST.
Job Summary
This position assists with long range planning and on-going analysis of real time performance and the determination of alternative plans when necessary.
Job Duties and Responsibilities
Level II in addition to Level I Responsibilities:
- Develops, modifies, and distributes standard and ad hoc reports/dashboards to better understand the overall business and/or unit. Develops presentations and shares findings as well as recommendations.
- Working collaboratively with internal parties such as operations, IT, compliance and other partners and stakeholders using strong communication skills
- Upon management approval, drives changes and implements solutions.
- Acts as internal subject matter expert.
- Provide guidance, assistance, coordination and follow-up on complex problems and ensure resolution.
- Identifies root causes of business and/or workflow problems and determines innovative sources for solutions and opportunities.
Security
Information and Physical Security is the responsibility of every employee. In your position you are required to safeguard the computer systems by following proper username and password management which includes selecting challenging passwords and committing them to memory, they should not be written down or stored where others can freely have access. This also includes securing your desk and workstation when you are not there. This includes locking your session and putting sensitive paperwork away when not physically at your desk. You are not to share your username or password with anyone. The physical security of our offices of are equal importance, never shadow or let someone shadow your entry into a Coast Professional, Inc. facility. If this occurs quickly report this action immediately. You are required to follow all Information Technology policies and procedures regarding the management of your system accounts and equipment. If you witness any security violation you should immediately report it to management.
Qualifications
Education
High school diploma or GED required.
Experience
Experience in collections or related profession required. Experience with student loan collections preferred.
Knowledge
- Proficiency in SQL is required.
- Knowledge of collection practices
- Principles and practices of customer service
- Report preparations and techniques
- Ability to communicate effectively, both verbal and in writing.
- Ability to gather and analyze statistical data and generate reports.
- Ability to design/generate and implement systems necessary to collect, maintain, and analyze data.
- Experience and proven ability to generate and analyze performance data of the account(s)
- Proven ability to prepare and present reports accurately within set deadlines.
- Strong planning, time management and organizational skills
- Highly motivated, self-starter with a commitment to see proposals/reports through to their completion and effective maintenance of the same.
- Display a high level of professionalism, integrity, and maturity.
- Strong proficiency with Excel spreadsheets and data manipulation is expected.
- Familiarity with PowerBI, VBA, R, Python a plus
- 2+ years of relevant experience to include business analysis work.
Skills and Abilities
- Analytical and problem-solving skills.
- Strong attention to detail.
- Ability to work independently or as part of a team.
- Good time management and organizational skills.
- Exceptional oral and written communication skills.
- Ability to prioritize work.
- Ability to undergo and pass applicable background checks.
Clearance
As a federal contractor, this position requires U.S. citizenship and security clearance granting access to classified information. The background investigation is conducted by the Office of Personnel Management (OPM) and is an evaluation of the whole person to determine suitability. The suitability review begins after a conditional offer of employment has been accepted and will include a review of your employment, education, residences, references, criminal history and credit, as an example. Some of the most important factors in an investigation are the individual’s honesty, candor, and thoroughness in the completion of their security forms. In rare instances, non-U.S. citizens with highly specialized skills and experience may also be considered for the security clearance process.
Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, the physical presence in the workplace is essential. The employee is regularly required to talk or hear. The noise level in the work environment is usually moderate. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds.
Disclaimer
This job description reflects management’s assignment of essential job functions but is not intended to be a comprehensive list of all activities, duties and responsibilities required by the job incumbent. Nothing in the herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
Coast Professional, Inc. is an Equal Opportunity/Affirmative Action Employer M/F/Vet/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)