About Us
Founded in 2005 as the first peer-to-peer marketplace lending platform in the U.S., Prosper was built on a simple idea: connect people who want to borrow money with those who want to invest. Since inception, Prosper has helped more than a million people gain access to affordable credit with over $23 billion in loans originated through its platform. Our mission is to help our customers advance their financial well-being through a variety of products including personal loans, credit, home equity lines of credit (HELOC), and our newest product, HELoan. Our diverse culture rewards accountability and cross functional teamwork because we believe this encourages innovative thinking and helps us deliver on our mission.
We’re on a mission to hire the very best, and we are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere. It is important to us that every hire connects with our vision, mission, and core values. Join a leading fintech company that’s democratizing finance for all!
About Our Operations Team
Rooted in our values, Prosper’s Operations team is driven by how we can improve the customer experience, always thinking there must be a better way. If you are looking for a mission driven company with a great culture, check us out! As a Prosper employee, you will have the opportunity to take ownership of your career – we offer learning opportunities and career development plans. Come join a dedicated, diverse community that will help you discover your fullest potential! Are you ready to Prosper?
Our Values
Diversity expands opportunities
Collaboration creates better solutions
Curiosity fuels our innovation
Integrity defines all our relationships
Excellence leads to longevity
Simplicity guides our user experience
Accountability at all levels drives results
www.prosper.com
Our Story & Team // Our Blog
The Role
The Operations Analytics Manager will use data analytics to identify opportunities and execute changes throughout operations driving innovation and optimization. You will be responsible for developing and deploying data driven strategies and insights for Operations. You will identify KPIs, develop reporting/forecasting/models across Operating functions like sales, service, collections, etc. ensuring we are measuring the right metrics and driving the right business decisions. In this role, you will partner with business owners to pursue analytical opportunities and uncover insights to inform change. You will serve a leader on amongst the team partnering with the Business Operations, Risk, Legal, Marketing and Engineering to streamline processes and deliver against projects.
Problems You Will Solve
- Independently identify opportunities to drive efficiency in operational processes and be comfortable creating proposals on how to address the opportunities identified
- Design and execute tests while having clear success metrics
- Provide synthesized analysis of test results and manage solutions into production
- Work cross functionally to shepherd projects from ideation into production working across Legal, Risk, Operations, Product, and Engineering teams to ensure efficiencies are realized
- Develop and maintain procedures for tracking data sources, data lineage, data quality, completeness, redundancy vs replication, data dictionary, data models, metadata, and master data
- Lead Projects that enhance our customer experience and financial performance
- Drive improvements across Prosper data ecosystems
- Leverage our new cloud-based data stores (Google Cloud Platform) and partner closely with Business Intelligence groups to migrate/maintain standardized data sources leveraged across all of Operations
About You
- Experience with analyzing data and deploying strategies within collections (preferred)
- Familiarity with analytical techniques, including trend analysis, forecasting, and experiment design
- Ability to work autonomously and make critical decisions independently. Proven communication and collaboration skills; willingness to take the initiative to contribute beyond basic responsibilities
- 5+ years of operations analytics experience at a financial services or technology company
- Strong proficiency and hands-on experience with Data Analysis with an emphasis in building data pipelines
- Experience with Github and Bitbucket or similar source control mechanisms/tools (preferred)
- Ability to write/guide others writing complex SQL to perform common types of data extraction and manipulation
- A passion for solving complex problems in operations and an ability to create and execute test plans in a complex / dynamic environment
- Highly-attentive to detail, extremely thorough and accurate
- Ability to lead highly collaborative, cross functional initiatives and be highly-adaptable in a fast-paced environment
- Ability to work effectively and stay connected with remote teams
- Familiarity with Google Cloud tools suite including Big Query, DBT, BQML etc. (preferred)
- STEM degree preferred- Bachelor’s degree in quantitative field such Mathematics, Statistics, Computer Science, Engineering, Finance, etc.
- Postgrad degree a plus
What We Offer
- The opportunity to collaborate with a team of creative, fun, and driven colleagues on products that have an immediate and significant impact on people’s lives
- The opportunity to work in a fast-paced environment with experienced industry leaders
- Flexible time off, comprehensive health coverage, competitive salary, 401(k) employer match, paid parental leave
- Wellness benefits including access to mental health resources, virtual HIIT and yoga workouts
- A bevy of other perks including Udemy access, childcare assistance, pet insurance discounts, legal assistance, and additional discounts through Perkspot
- The ability to work remotely in the United States
$117,000 – $153,000 a year
Compensation details: The salary for this position is $117k – $153k annually, plus bonus and generous benefits. In determining your salary, we will consider your location, experience, and other job-related factors.
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Applicants have rights under Federal Employment Laws.
Family & Medical Leave Act (FMLA)
Equal Employment Opportunity (EEO)
Employee Polygraph Protection Act (EPPA)
California applicants: please click here to view our California Consumer Privacy Act (“CCPA”) Notice for Applicants, which describes your rights under the CCPA: https://www.prosper.com/plp/legal/privacy-notice-for-applicants/
At Prosper, we’re looking for people with passion, integrity, and a hunger to learn. We encourage you to apply even if your experience doesn’t precisely match the job description. Your unique skill set and diverse perspective will stand out and set you apart from other candidates. Prosper thrives with people who think outside of the box and aren’t afraid to challenge the status quo. We invite you to join us on our mission to advance financial well-being.
Prosper is committed to an inclusive and diverse workplace. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law, including the San Francisco Fair Chance Ordinance. Prosper will consider for employment qualified applicants who are non-US citizens and will provide green card sponsorship.