Overview
Full-time position starting at $26.32 – $29.28/hr (D.O.E) with COMPETITIVE BENEFITS INCLUDE:
- Medical, Dental, Vision, Life Insurance and Long-Term Disability
- Health Savings Account and Flexible Spending Account
- Generous PTO, paid sick time, 15 days of paid vacations, 13 days of paid holidays, plus a personal holiday
- CCS/CHS 403(b) Employee Saving Plan
- Employee assistance program
Program Description
AHA Coordinated Care System offers comprehensive services, enhanced shelter, and housing for people experiencing deep poverty and homelessness. Currently in our founding year, we are guided by our core values of compassion, diversity, excellence, justice and stewardship.
Position Description
A successful Operations Coordinator III will be a highly organized self-starter. The Operations Coordinator III provides administrative project management support to the System Director and leadership team throughout the Coordinated Care System. The successful applicant must be able to work in a fast-paced office with attention to detail, ability to multi-task and respond to emergent issues and projects. The Operations Coordinator III will provide administrative and technical support to programs to ensure compliance and consistency. They will provide excellent service to all stakeholders with a focus on finding collaborative solutions to any challenges.
Responsibilities
Project Management:
- Develop, update, and maintain the Coordinated Care SharePoint site.
- Create MS Forms and related automated documents for programs.
- Assist administrative leadership team with reporting and special projects to ensure high quality, equitable services across all programs.
- Assist programs with survey data collection, entry and analysis, provide technical support as needed, and audit program files.
- Serve as main point of contact for vendors.
Staffing Program Management (interns, externships, volunteers):
- Serve as the primary contact for CCS for affliated universities and other workforce/volunteer partners.
- Assess individual program needs and develop and maintain a list of qualified CCS intern supervisors and task managers.
- Develop and share all intern opportunity postings with partner agencies.
- Track referrals, assign supervisors/task manager, and schedule onboarding for all new interns and volunteers.
- Plan and host orientations, trainings, evaluations, and other celebrations for interns and/or volunteers.
- Field inquiries and search for partnerships with other organizations and facilitate new agreements through the contracting process.
- Ensure completion of volunteer background checks.
Administration and Training Support:
- Provide ongoing support for contracts review process.
- Liasion for APs, LanguageLine, QI/IR forms, etc.
- Provide technical and administrative support for online and in person staff trainings.
- Provide support for a wide variety of staff events, including committee and leadership meeting and building/agency-wide events.
- Assist accounting with credit card reconciliations and card requests.
- Manage/provide account support for ShiftNote, MOCO, BVS, Adobe, and any other software programs as needed.
*Tasks included in the descriptions are meant to provide examples and not intended to be exhaustive.
General Responsibilities:
- Maintain accurate record of hours worked and turn in timesheets and mileage reimbursement on schedule.
- Attend trainings required of employees and staff and supervisory meetings as scheduled.
- Contribute to the mission of Catholic Community Services.
- Contribute to and support a positive, team-oriented work environment.
- Perform other job-related duties as assigned.
Job Conditions
This position requires the employee to work in an office environment where there may be interruptions and a moderate amount of noise from telephones and conversations among employees. Extensive use of computers and related office equipment is typical of this position.
Qualifications
- Demonstrated ability to manage several diverse tasks at the same time and meet deadlines.
- Good English composition and proofreading skills.
- Excellent word processing skills and solid experience working with Microsoft365, including SharePoint and PowerAutomate. Knowledge of Microsoft Visio is a plus. Ability to learn new computer skills as needed.
- Ability to track a simple budget.
- Ability to manage confidential information.
- Ability and willingness to work a flexible schedule as needed.
- Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services.
- Willingness to learn and work within an environment.
- Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.
- Criminal history background checks are required prior to employment.
Preferred Qualifications
- Bachelor’s degree.
- Knowledge of services for homeless individuals, low-income housing projects, and resources for low-income people.
Note to Internal Candidates: HR reviews internal compensation and determines any increase based on their experience and also agency internal equity factors.