Operations Effectiveness Analyst (Project Management Specialist), Human Resources

IU Human Resources supports the broader Indiana University academic and research mission, through a wide variety of strategic and operational functions related to recruiting, retaining, and developing a diverse employee workforce. IU Human Resources provides university-wide services with the explicit recognition of the following customers: executives, managers, employees, and federal and state agencies. Services are intended to be provided in a partnership-environment; simultaneously accommodating fiscal realities and maintaining a commitment to quality, equity, and integrity.

Job Summary

We are excited about hiring this position. We are looking for someone who is detail-oriented, who is a creative thinker, who values accuracy and efficiency, and who wants to work in an environment that values collaboration, teamwork, and diversity/equity/inclusion.

Department Specific Responsibilities

  • Develops, designs, and implements projects related to assessment and evaluation of services. This could include surveys or other research methods. Examples of projects include customer transaction surveys and service satisfaction surveys. Manages each ongoing project from start to finish ensuring completion. Helps communicate project results to stakeholders.
  • Develops, implements, and manages all forms related to IUHR operations (currently in Fireform). IUHR uses several forms to gather information from constituents across the university for a variety of reasons. Manages would serve as the project manager for all form execution.
  • Executes projects related to HR business operations metrics, including metrics related to all COE’s within IUHR. These projects could include metrics related to customer care, transaction services, and all other units within IUHR Centers of Excellence. This position will be charged with helping collate metrics for overall IUHR business operations.
  • Responsible for collaborating with others through IUHR to better understand how projects will help their operations. This position will help inform increased efficiency and improved quality of IU Human Resources.

General Responsibilities

  • Manages medium to large projects, from start to finish, ensuring on time completion within budget.
  • Develops project plan(s) and efficiently analyzes, tracks, forecasts, and reports on project metrics and shortfalls.
  • Coordinates and facilitates efforts of project team(s) consisting of various staff and hourly employees.
  • Communicates ongoing changes in tasks, goals, or performance.
  • Collaborates to ensure that project objectives are achieved within established time frames.
  • Participates in client meetings, vendor/contract decisions, and development of project requirements and specifications.
  • May provide guidance and support to less experienced peers.

Qualifications

EDUCATION

Required

  • Bachelor’s degree in relevant field

WORK EXPERIENCE

Required

  • 2 years of relevant experience

Combinations of related education and experience may be considered

SKILLS

Required

  • Ability to drive multiple projects to successful completion
  • Demonstrates project management skills
  • Proficient communication skills
  • Excellent organizational skills
  • Excellent collaboration and team building skills
  • Demonstrates time management and priority setting skills
  • Highly thorough and dependable

Preferred

  • Experience with FireForm, Qualtrics, statistical software (SPSS, R, etc.), and/or Tableau
  • Experience overseeing data or information related projects
  • Experience with data visualizations
  • Knowledge and efficiency in topics related to diversity, equity, and inclusion

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location

Bloomington, Indiana or Indianapolis, Indiana

Advertised Salary

$60,000-$66,000 annually

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

  • Multiple plan options for medical insurance
  • Dental insurance
  • Health Savings Account with generous IU contribution
  • Life insurance, LTD, and AD&D options
  • Base retirement plan contribution from IU, subject to vesting
  • Additional supplemental retirement plan options
  • Tuition benefit for IU classes
  • 10 paid holidays per year
  • Generous Paid Time Off
  • Paid Parental Leave
  • Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure .

Job Classification

Career Level: Career

FLSA: Exempt

Job Function: General Administration

Job Family: Project Management

Click here to learn more about Indiana University’s Job Framework.

Posting Disclaimer

Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

New employees will be provided with information regarding Indiana University’s COVID-19 vaccine policy, which includes the opportunity to request an exemption. To learn more, view our COVID-19 vaccine information page .

Equal Employment Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University’s Notice of Non-Discrimination here which includes contact information .

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

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