Job Description
The role of the Operations Manager – GO Creative entails servicing one of RRD’s global financial services clients in an outsourced capacity. The Operations Manager provides client and team leadership and is responsible for facilitating all phases of operations and project work from concept to fulfillment. He/she is regarded by the client as a trusted expert for the agency side of the client’s business, will maintain and facilitate the client relationship as a strategic consultative partner. The Operations Manager leads the day-to-day management and optimization of projects and tools for the client, assesses risk, determines goals and is the key client contact for day-to-day communications and tasks. He/she masters and maintains brand standards, direction and strategy and has vast knowledge of the client’s business, the competition and industry trends. The Operations Manager works closely with designers, copywriters, and production team members both on-shore and off-shore to set project milestones, create project timelines and track schedules ensuring all deliverable deadlines are met on time, on brand and to client specifications.
Responsibilities
- Act as primary point-of-contact for day-to-day client needs.
- Organize and lead monthly and quarter business client meetings, bringing in appropriate resources from other departments as needed.
- Partner with account, creative and production teams both on-shore and off-shore to manage projects from concept to fulfillment.
- Lead day-to-day management and optimization of projects.
- Maintain knowledge of and adherence to facility procedures, operations and protocols
- Master and maintain knowledge of client’s business, competition and latest industry news and trends.
- Provide strategic operational improvements and facilitate execution.
- Generate project briefs/scoping documents at direction and approval of account team.
- Plan, coordinate and direct creative teams to ensure the briefs are executed accurately and effectively.
- Provide account teams with appropriate insight into client’s strategic business and branding initiatives.
- Evaluate work against client’s brand standards.
- Set project milestones, create project estimates and track schedules.
- Proactively manage client to schedule, adjusting for missed milestones and scope creep.
- Ensure all deliverable deadlines are met for all individuals and parts involved in the process.
- Monitor client’s budgets for accuracy and timeliness.
- Proactively set and manage client expectations.
- Responsible for early detection of issues that may require escalation.
- Management of vendor engagement and relationship.
- Serve as main agency liaison for affiliated RRD teams and support.
- Trains other employees as needed.
- Performs other related duties and participates in special projects as assigned.
Required Skills
- Enthusiasm, aptitude, organizational skills and a willingness to learn
- Strong reasoning and problem-solving skills
- Excellent verbal and written communication skills
- Ability to interact with client and team members in a professional and respectful manner
Required Experience
- Bachelor’s degree in area relative to the business
- Minimum 5 years of experience in an Operational Management role in a similar client facing position, preferably in internal communications and/or brand management for print and digital media
- Certification from an accredited Project Management training organization or Master degree in related field preferred
- Expert knowledge of MS Office programs including Word, Outlook, Excel and PowerPoint
- Microsoft Office Specialist (MOS) Certification preferred
- Mac OS, Work Management platforms and/or other technical tools experience preferred
- Strong technology background with project management experience
- Proven experience building strong, cohesive and high-performing teams through effective motivation and coaching methods
- Proven experience leading, developing and training staff
At RRD, our people make a difference every day – in production, working with customers, or behind the scenes in a support role. They know how to manage the job and exceed expectations. Founded in 1846, RRD is a global company that employs over 25,000 people in 40 countries across the globe. For a challenging and rewarding career opportunity with an innovative industry leader, consider starting or continuing your career with RRD!
The national pay range for this role is $86,400 to $140,600 annually. The pay range may be slightly lower or higher based on the geographic location of the hired employee. The actual pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program. RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, maternity leave, adoption assistance, and employer/partner discounts.
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