Location Designation: Fully Onsite/Essential Employees
When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.
This position involves a fully in office work schedule – working Monday – Friday on site.
New York Life Insurance (NYL) is seeking a highly talented and driven Customer Service Representative (CSR) to join our dynamic, high-performing team with a focus on proving top level service to our institutional clients with an industry leading business unit.
New York Life Insurance Company (“New York Life” or “the company”) is the largest mutual life insurance company in the United States*. Founded in 1845, New York Life is headquartered in New York City, maintains offices in all fifty states, and owns Seguros Monterrey New York Life in Mexico. Financial strength, integrity, and humanity-the values upon which New York Life was founded-have guided the company’s decisions and actions for over 170 years.
New York Life is one of the most financially strong and highly capitalized insurers in the business. The Institutional Life Department (IL) offers sophisticated life insurance products in the Bank Owned Life Insurance (BOLI), Corporate Owned Life Insurance (COLI) and Corporate Sponsored markets, designed to support highly compensated executives and professionals.
As a CSR dedicated to Institutional Life’s Case Management Operations, you will have the opportunity to make an impact on our business and provide valuable customer service to our clients in an entrepreneurial environment that promotes career growth. This role will collaborate across Institutional Life’s Case Management Team to improve processes and help modernize the business. If you are looking for a career path in financial services and have strong analytical skills, attention to detail, and can work independently while being a strong team player, this is an excellent opportunity to join New York Life.
Primary Responsibilities:
The Operations Specialist is a critical role in our current and future state operations. The Insurance Specialist will facilitate the receipt, analysis and processing of inbound correspondence including orchestrating distribution of service forms and incoming payments to our case management team. This role will also handle the disbursement of payments and execution of outbound communications in response to service transactions for Bank Owned Life Insurance (BOLI), Corporate Owned Life Insurance (COLI), and retail insurance policy transactions. The Operations Specialist will also assist in the development of process improvements to reduce manual processing and move to systematic transaction processing.
This position will report directly to the Institutional Life Business Services Team Manager and will serve as the primary analyst for correspondence management. This is an excellent opportunity for a highly capable, driven, “team-first” professional to join an organization that values teamwork, service to community, and a client-first approach to business.
- Daily processing of incoming and outgoing mail, including:
- Facilitate mailing of policy confirmations and statements
- Scan and index incoming mail into an automated workflow system
- Distribute work for case management
- Produce and mail policyowner bills and statements
- Process correspondence for client requested address change, owner and beneficiary change
- Handling of inbound and outbound wire transfers
- Monitor and report all incoming wire transactions
Qualifications:
- Minimum 2 years relevant work experience
- Strong analytical skills
- Must be able to work independently and perform as a strong team player
- Strong communication and customer service skills
- Ability to prioritize and multi-task in a fast-paced environment
- Passionate about learning and moving the business forward
Education:
- Bachelor’s degree or at least 5 years equivalent related experience preferred
- Must be able to obtain FINRA Series 6 designation within 12 months of hire
- Must be able to complete LOMA courses 1 & 2 within 12 months of hire
This position involves a fully in office work schedule – working Monday – Friday on site.
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Salary range: $32,500-$47,500
Overtime eligible: Nonexempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Click here to learn more about our benefits. Starting salary is dependent upon several factors including previous work experience, specific industry experience, and/or skills required.
Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.
Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We’re proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of www.NewYorkLife.com.
Job Requisition ID: 89587