Classification Title:
OPS – Time Limited
Job Description:
UF Information Technology (UFIT) is currently seeking an entry level OPS Help Desk Formatting Assistant to join Academic Technology, a unit within UFIT.
Employment with UFIT provides an excellent opportunity to work with other employees dedicated and focused on understanding and interpreting the technological needs of the University of Florida’s innovative and inspirational community.
The OPS Help Desk Formatting Assistant is responsible for the UF Computing Help Desk’s Thesis and Dissertation formatting service.
Some key responsibilities and characteristics of this position are:
- Customer Service – Knowledge of customer service; including customer needs assessment, meeting quality standards, and evaluation of customer satisfaction
- Schedule appointments, maintain and update appointment calendars
- Confer with customers by telephone, in person, or email to provide information about services, answer formatting inquiries, or coordinate with Editorial Office
- Effective Communication – The ability to listen, understand information and ideas, and communicate information and ideas comprehensively, written and verbally
- Keep records of customer interactions, recording details of inquiries, complaints, or comments, and actions taken
- Problem Solving – Identifying complex problems and reviewing related information to evaluate options and implement solutions for MS Word and Latex documents
- Evaluate options for appropriately formatting non-standard content
- Thesis & Dissertation Formatting – Knowledge of formatting guidelines required by the Graduate Editorial Office and the ability to effectively guide students working towards submission
- Evaluate and edit documents for submission
- Educate students on formatting guidelines and options available to them
- Provide detailed feedback for dissertation/thesis requirements
- Interacting with Word Processors and LaTex Editors – Using computers and document editing software to aid students in formatting their dissertation or thesis
About UF Information Technology
Reporting to the Vice President and Chief Information Officer, UF Information Technology is comprised of eight departments: Academic Technology; Applications, Development, and Integrations; Business Center; Customer Experience and Resource Planning; Data Platform and Analytics; Information Security Office; Infrastructure and Communication Technology; and Research Computing. With established governance advisory committees and a set of well-defined, transparent processes aiding decision-making, UFIT strives to provide exceptional IT services in support of UF’s mission. For more information about UFIT and its goals and governance, visit http://www.it.ufl.edu/vp-cio-office/strategic-plan/ .
Learn more about UFIT at https://it.ufl.edu/ and @GoGatorsUFIT.
About the University of Florida
UF is one of the nation’s top-5 universities and a dynamic and rewarding place to work. The University seeks to recruit and retain a diverse workforce as a reflection of its commitment to serving a diverse global community. UF is in Gainesville, one of Florida’s most livable cities. Known for its natural attractions (wetlands, forests, springs, wildlife) and cultural offerings (music, theater, visual arts, and historic districts), the area also is gaining a reputation as a thriving hub for high-tech start-ups, as well as invention and research collaborations. We are excited about what’s happening here and know you will want to be a part of it.
UF Information Technology is committed to attracting, hiring, and retaining a diverse workforce and values diversity of thought, background, and experience.
Achieving a top-5 public university ranking means we make it a priority to employ and work with people with diverse experiences, backgrounds, and perspectives to discover new ways to leverage technology for teaching, learning, research, and the business needs of a comprehensive land-grant institution.
Every Gator has a part to play, and we invite you to join us as we build a community founded on belonging, inclusion, and the freedom to thrive.
Expected Salary:
$18.00 – $20.00 per hour
Minimum Requirements:
Associate’s degree or high school diploma and two years of experience in the field. Coursework or vocational/technical training may substitute at an equivalent rate for the required experience but does not negate the minimum degree requirement.
Preferred Qualifications:
The ideal candidate will possess the following experience and skills:
- Effective Communication
- Customer Service
- Problem Solving
- Computer Operations
- Accuracy and Attention to Detail
Special Instructions to Applicants:
This role will be based in one of our Gainesville offices and may include a hybrid schedule of 3 days in the office (Wednesday required), and 2 days remote.
This position requires U.S. work authorization.
Applicants are required to submit the following with their application:
- Cover Letter
- Resume or CV
- Professional References (Minimum of 3)
The application must be submitted by 11:55 p.m. of the posting end date.
Health Assessment Required:
No
Advertised: 03 Oct 2023 Eastern Daylight Time
Applications close: 17 Oct 2023 Eastern Daylight Time