Essential Duties & Responsibilities:
ESSENTIAL DUTIES & RESPONSIBILITIES
- Initiate guest contact to solicit sale of AQ Voyages cruises and related shore side products and services, using predominantly outbound phone contact, in addition to email and inbound phone contact.
- Prospect new guests (business or individuals) on a daily basis from various lead sources.
- Maintain contact with all clients to ensure high levels of client satisfaction and optimize long-term guest value.
- Demonstrate service excellence in every interaction to provide guests a luxury service experience.
- Contribute to achievement of company goals including guest satisfaction, revenue generation, and long-term sales goals in line with company vision and values.
- Employ technical selling skills and product knowledge in all areas to give effective presentation of our products and services.
- Manage a high-volume sales-focused workload, meet productivity goals, and optimize the selling process through pro-active guest contact.
- Sell consultatively, using active listening skills and making effective recommendations to prospects and clients.
- Demonstrate in-depth company and industry knowledge to articulate product features, benefits, and pricing; and to make recommendations on promotions, itineraries, and supplementary products such as upgrades, extensions, and other shipboard amenities.
- Meet assigned monthly, quarterly, and/or annual targets.
- Deliver prepared sales scripts to persuade potential guests to book our products.
- Respond to questions thoroughly and proactively.
- Identify and overcome objections, leading guests through the sales process effectively.
- Maintain guest/potential guest databases-including collection of guest information and cultivation additional potential guest leads.
- Maintains prospect lists/contact database in order to identify client travel trends.
- Maximize all opportunities in the process of closing a sale; service existing cruise bookings booked direct, and exercise upsell opportunities throughout the life of the guest relationship.
- Support various departmental sales efforts including movement of last-minute inventory and other needs/opportunities that may arise.
- Follow up on all contacts at the guest’s convenience, which may at times include after-hours and/or weekends.
- Ensure behavior and performance supports the company’s Mission, Vision, Values, and Operating Principles.
- Follow company values in responding to others in work situations.
- Use recovery steps to respond to others who are dissatisfied.
- Make hospitality standards an important part of day-to-day duties.
- Be a RESPECT Service System example for others.
- Other duties as assigned.
Requirements & Qualifications:
Education:
- High School Diploma or Equivalent Required
Skills & Abilities:
- Hotel and/or Cruise Outbound Sales experience desired
- Work requires professional written and verbal communication and interpersonal skills
- Technical selling skills to effectively overcome objections and successfully lead guests through sales process
- Ability to communicate and interact with people at all levels
- Work requires willingness to work Saturdays
Experience:
- At least two years in a similar role
Other:
- Must be at least 21 years of age
- Submit to and pass alcohol and drug tests including but not limited to pre-employment, random, reasonable suspicion and post-accident/incident testing
- Compensation for this position is roughly $20/hour
*Additional requirements may be required depending on the physical needs of the role
About Us:
City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.
The RESPECT Service System embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment against any applicants or employees based upon their race, color, religion, national origin, sex, age, sexual orientation, gender identity or expression, mental or physical disability, status as a protected veteran, or other characteristics prohibited by applicable law.
Additionally, we encourage all qualified applicants including those with past arrest or conviction records to apply. The Company participates in the E-Verify program in certain locations.
We encourage qualified applicants with arrest and conviction records to apply.