Outreach Specialist (Temporary Position) [NextUp Jobs]
Are you good at connecting with people, teaching, and problem solving? Eager to help people who might need a hand finding a job? Come work with Allegheny County!
We are seeking several part-time Outreach Specialists who will be responsible for connecting with people who are eligible for additional job search assistance from the County and letting them know about these opportunities. This person will be part of a team committed to enhancing access to the County’s supports for job seekers, and play additional roles including helping to troubleshoot questions about access to resources and relay key information.
The job lasts for 3 months, but may potentially last longer.
The Outreach Specialist will report to the Deputy Director for Analytics, Technology, and Planning and will work in the County Department of Human Services (DHS) offices. The exact schedule is adjustable to make sure that the Outreach Specialist’s hours align with job seekers’ availability, but the expectation is that the Outreach Specialist will work 20 hours per week. Additional responsibilities will include:
- Meeting with an Outreach Coordinator on a weekly (or more frequent) basis to review information on eligible County residents
- Keeping clear notes on outreach status for each person contacted
- Entering notes into a database
- Contacting community members to try to connect with the listed person
- Answering questions from those contacted about programs and resources
Knowledge, Skills, and Abilities
- Very strong interpersonal skills
- Ability to conduct telephone conversations using a friendly and engaging tone of voice
- Ability to find hard-to-reach communities, connect with them, and build trust
- Care about making a difference
- Willingness to stick with a task, even when it’s tough
- Ability to follow a process and make adjustments when needed
- Ability to maintain confidentiality
- Ability to keep organized, detailed, and accurate notes
- Ability to learn new materials quickly
- Ability to use Microsoft Office
Education/Experience Requirements:
- Experience connecting with individuals in a business or human services setting
- High school diploma or equivalent
If hired, candidates would work for the Allegheny County Department of Human Services and be employed by Great Lakes Behavioral Research Institute.
About Allegheny County Department of Human Services (DHS)
In Allegheny County, we appreciate people who think big, act boldly, and care about making a difference. You don’t have to be from here to feel at home, or to make your mark. With only 1.3 million people in the County, it is small enough for motivated people to get things done. Allegheny County’s Department of Human Services (DHS) is a perfect place to get things done that directly affect people in need in a positive and lasting way. We help children grow up safer and healthier, older adults remain able to live independently, and neighborhoods to thrive. Our mission is to improve the health and well-being of people in Allegheny County.
DHS is the largest agency in Allegheny County government, with a budget of nearly $1 billion. DHS serves over 200,000 people a year through services that include: Protecting children and youth from abuse and neglect and preventing future occurrences of maltreatment; improving child wellness through family support, home visiting, early intervention and in-home services; providing treatment for behavioral health issues such as substance use disorders and mental illness; managing the care of adults with intellectual disabilities; preventing unnecessary nursing home stays; and services that prevent homelessness and provide shelter and housing for families and individuals.