Overview
Enterprise Holdings at the Denver International Airport (DIA) has an exciting opportunity for a Full Time Overnight Customer Service Representative! This position pays $21.00 – $23.00 / hour and is located at the Denver International Airport at 24530 E 78th Ave, Denver CO 80249.
We offer:
- Consistent 40 hour per week schedule
- Paid time off
- Employee discounts
- Retirement savings plan including 401k with matching profit sharing
- Health Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- Training and development
- NO airport clearance required
Available Schedule (A):
- Sunday OFF
- Monday OFF
- Tuesday 8:00pm-4:30am
- Wednesday 8:00pm-4:30am
- Thursday 8:00pm-4:30am
- Friday 8:00pm-4:30am
- Saturday 8:00pm-4:30am
Our Customer Service Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Customer Service Representative will gain knowledge through local training and hands-on experience with duties to include customer service and administrative functions.
Responsibilities
- Meet and greet customers in a friendly and timely manner
- Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
- Understand and communicate rental terms and conditions, vehicle features and other services
- Provide directions and general assistance
- Assist to assess condition of rental upon return
- Process returns, check-ins and exit kiosk transactions
- Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
- Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
- Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
- Clean vehicle interior and exterior by hand or by operating washing equipment when needed
- Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
- Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Qualifications
- Must be at least 18 years old
- High school diploma or GED equivalent required
- Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
- No drug or alcohol related conviction on driving record in the past 5 years
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- Apart from religious observation, must be able to work 40 hrs/week