Overview
Enterprise Holdings at the Denver International Airport (DIA) has an exciting opportunity for an Overnight Full Time Return Agent! This position pays $20.00 – $22.00 / hour and is located at the Denver International Airport at 23842 E. 78th Ave, Denver CO 80249.
We offer:
- Consistent full time 40 hour per week schedule
- Employee discounts
- Retirement savings plan including 401k with matching profit sharing
- Health Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- Training and development
- No airport clearance required
- On-site parking
Available Schedule (A):
- Sunday 8:00pm – 4:30am
- Monday 8:00pm – 4:30am
- Tuesday 8:00pm – 4:30am
- Wednesday 8:00pm – 4:30am
- Thursday 8:00pm – 4:30am
- Friday OFF
- Saturday OFF
Return agents are responsible for providing superior, friendly, efficient service to all of our customers during the rental return process. This is a short interaction with customers however the Return Agent will provide professional, knowledgeable, and courteous service while accurately completing all transactions. A Return Agent will greet the customer, while inspecting the condition of the vehicle, before verifying the invoice and the customers experience with us at National and Alamo.
Responsibilities
- Complete return transactions with 100% accuracy
- Greet all customers using prescribed, appropriate dialogue as they arrive on the lot
- Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
- Identify vehicles for the following: preventative maintenance, system holds for turnback, recall, mechanical issues, damage issues etc. and verify their movement to the proper lot location
- Use of proper statement to determine if vehicle is being returned with full tank of gas
- Complete a service alert for any mechanical and or body damage communicated by the customers
- Remind customer to check for personal belongings
- Advise and review rental charges; and provide an accurate receipt to the customer before inquiring about customer service and satisfaction
- Provide information in a professional and courteous manner regarding transportation to the airport terminal
- Keep lot organized for ease of access and traffic flow
Equal Opportunity Employer/Disability/Veterans
Qualifications
- Must be at least 18 years of age
- Must have a valid driver’s license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
- Must not have any drug or alcohol related conviction (DUI, DWI, DWAI) on record within the past 5 years
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.