Create Your Experience of a Lifetime!
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you’ll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service – our leading training and development experience, and wellness benefits to fuel your success.
Job Benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
Full Time roles are eligible for the above, plus:
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
Job Specifications:
- Housing: May Be Available
- Expected Pay Range: $20.00 – $22.03 / hour
- Shift & Schedule Availability: Full Time, Year Round (10 months)
- Overnight Shift Only
- Skill Level: Entry
Job Responsibilities include, but are not limited to:
- Greeting guests and homeowners in a warm and friendly, prompt and professional manner
- Register guests collecting appropriate information from the guest and make necessary notations in the reservation system, issue room keys, provide information on hotel services and room location, process payment for stay and close out guest accounts at time of check out.
- Receive and process payments, explain guest charges accurately and professionally and respond to disputes of guest charges
- Make room reservations, log guest requests and accurately maintain the status of each reservation
- Manage incoming telephone and email correspondence in a prompt and courteous manner
- Assist Guests with luggage and packages in a timely manner.
- May perform tasks related to and assist other staff with bellmen, housekeeping and maintenance
- Responsible for cleanliness of Guest reception and surrounding public areas
- Fulfill concierge duties including dinner, transportation and activity reservations on occasion. Provide useful information to guests about local services and activities
- Maintain a high level of professional appearance, demeanor and ethics at all times
- Handle confidential information, including guest records with a high degree of integrity
- Participate in training classes as assigned by the manager
- Comply with all resort policies, deliver a consistently high standard of customer service within the department and maintain a high level of professional appearance, demeanor and ethics at all times.
Job Requirements:
- High school diploma or equivalent – required
- Proficient in Microsoft applications – required
- Ability to communicate with guest, homeowners, and colleagues with diplomacy and tact – required
- Ability to communicate effectively in English, both written and verbal – required
- Ability to stand for long periods of time in excess of 2 hours without sitting – required
- Ability to work in a team and be detail oriented
- Strong organizational skills – required
- Ability to work a flexible schedule, which includes weekends and evenings – required
- Ability to lift and carry 50lbs – preferred
- At least 1 year Front Desk Experience – preferred
- Previous guest/customer service experience – preferred
The expected pay range is $20.00 – $22.03. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 497146
Reference Date: 08/08/2023
Job Code Function: Front Office