Job Type
Part-time, Temporary
Description
THIS POSITION IS LOCATED IN UNION, WA 10 E Alderbrook Dr Union, WA 98592
Our ability to achieve our mission is enhanced by a diverse team and an inclusive culture. We seek candidates who possess knowledge, skills, and lived experience that contribute to the diversity of our team and share a commitment to equity.
If you are passionate about people and want to work on a team that values the unique gifts everyone has to offer, we would love to hear from you!
Pay, Perks, and Benefits
- $19 – $23/hr
- Paid sick leave
- 401(k) Retirement Plan with Employer Contributions (upon meeting eligibility criteria)
- Free meal from our restaurant menu each shift
- Free kayak and paddleboard rentals
- Discounts on rooms, spa, restaurant and more!
About This Position
This is a temporary, part-time position with a 6-8 week term.
The Overnight Guest Service Agent is responsible for covering the Front Desk overnight as well as running and auditing daily reports for all departments. Specific duties include (but are not limited to)
- Audit the daily work from each department and input data into the daily reports
- Copy all reports to shared drive, and provide the daily reports via email to all managers
- Process guest registration, reservation and departure courteously and accurately.
- Ensure follow-through and communication from shift to shift regarding any pertinent information or guest requests
- Perform checks on each department throughout resort
- Completes report after resort walk-through
- Complete morning set-up of coffee station
- Retrieves all room-service pre-orders for breakfast and delivers to Restaurant opener
- Handle any guest compliments or complaints and take action deemed necessary and communicates to supervisor
- Retrieve and respond to Billing Inquiry email and phone messages each night
- Maintains a clean lobby and front desk stations area as defined by Alderbrook Resort and Spa Policies
- Handles, stores, labels guest luggage and equipment
- Regularly reviews safety/emergency procedures and is capable of enacting them when necessary
- Full job description available upon request at Careers@Alderbrookresort.com
Requirements
Qualifications
- Required | Must be at least 18 years of age or older
- Required | 2+ years of guest/customer service experience
- Preferred | 1+ years prior hotel experience
- Preferred | Familiarity with Microsoft Excel
Successful Characteristics
- Planning : Prioritizes and plans work activities; uses time efficiently and develops realistic action plans
- Professional : Report to work when scheduled and with a professional and well-groomed appearance.
- Problem Solving : Identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
- Communication : Speaks clearly and persuasively in positive or negative situation. Ability to work/communicate effectively both verbally, nonverbally, and in writing with multiple operating departments as well as Resort guests. Speaks, reads and writes English fluently.
- Personal : Pleasant personality – provides eye contact, pleasing and friendly voice, hospitable by nature; service oriented, fast learner, self-reliant, sensitive, tolerant of stress and able to maintain a positive attitude at all times, shows initiative, judgment, desire & ability to work with a diverse staff, adapts to changes in the work environment; commitment to the Resort and fulfillment of the Alderbrook Promise.
- Knowledge of Work : Excellent attention to detail, work standards, must be able to operate standard office equipment – phones, computers etc.; must possess at least intermediate typing skills.
- Interpersonal : Remains open to others’ ideas and exhibits a willingness to try new things
- Work Habits : Ability to work independently, autonomously and without supervision, while also able to follow written and verbal instructions when necessary. Able to work long hours and overtime if necessary. Team oriented. Motivated self-starter – look for work in the quiet times.
- Dependability : Consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
- Safety : Actively promotes and personally observes safety and security procedures, and uses equipment and materials properly.
Below is extra information about work environment, standard specifications, and full EEO statement
Physical Demands of the Work Environment
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Work Environment : Conditions are those of a typical of a hotel environment. It is a controlled environment, and the position experiences little variation in temperature and a minimal level of noise in the work environment. The Night Audit is an overnight position with minimal staff present at the Resort.
- Physical Demands : While performing the duties of this job, the employee is regularly required to talk and hear. The employee is regularly required to stand for extended periods; walk; sit; climb stairs; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, bend and twist, push and pull, or crouch. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision and distance vision. May require sustained visual and mental concentration.
Standard Specifications
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.
This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship. Alderbrook Resort & Spa may amend a job description at any time with or without notice.
Our ability to achieve our mission is enhanced by a diverse team and an inclusive culture. We seek candidates who possess knowledge, skills, and lived experience that contribute to the diversity of our team and share a commitment to equity .
Alderbrook Resort & Spa is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, color, sex, creed, religion, age, marital or nursing mother status, pregnancy, national origin, citizenship, the presence of any sensory, mental, or physical disability, veteran status, sexual orientation, gender identity, gender expression, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other status or characteristic protected by applicable local, state, or federal law.
Applicants who need accommodation in the application process or wish to receive this job post in an alternative format should contact Human.Resources@Alderbrookresort.com.
All positions will remain open until filled. The company reserves the right to close job postings at any time.
~we look forward to your application~
Salary Description
$19 – $23/hr