Position Summary:
This position is to provide first level support to SAP users on a day to day basis. You will be responsible for monitoring and responding quickly and effectively to requests received through the helpdesk. This position requires good customer communication, accuracy of work performed and thorough documentation utilizing the tools provided.
Essential Job Functions:
- Provide first level contact for users seeking help with system
- Ask questions to determine nature of problem
- Properly escalate unresolved queries to the next level of support
- Walk users through problem-solving process.
- Track, route and redirect problems to correct resources
- Update customer data and produce activity reports
- Document internal procedures
- Follow up with customers to ensure issue has been resolved.
- Keep abreast of IT initiatives and helps evaluate and communicate impact to end users.
- Assists in creating technical documentation and manuals
Job Requirements:
- Customer-oriented and cool-tempered
- Minimum of high school diploma or equivalent.
- Ability to multi-task in a fast-paced environment and work with global team/end-users.
- 1 year experience in customer service and/or a troubleshooting environment
- Excellent communication and customer service skills.
- Ability to work with a wide variety of personalities.
- Good understanding of computer and software systems
- SAP experience a Plus
Pay Rate: $16.00
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)