BILLING SPECIALIST
Reports to: Service Manager
Type: Part Time – Non – Exempt, Hourly
Are you seeking a part-time role where you can utilize your billing and administrative prowess to add value to a growing organization?
We’re GR Metrology, and we’re seeking someone to work (ideally) M-F for a few hours each day to keep up on our daily billing of completed work orders that our Grand Rapids service team completes. Our technicians provide skilled calibration services to companies across the West Michigan service area each day and if you’re someone who likes consistent work, customer interaction, and checking off your to-do list, this may be the position for you!
Our 101 year old family-owned business cares for our employees and are excited to offer a part-time position that allows flexibility for you to have the work-life balance you have been looking for. We anticipate the part-time hours will be around 20-25 hours per week and we would love to have you in-office so you can collaborate with our awesome team onsite in our renovated HQ off 44th and Stafford in Grand Rapids, MI.
CRITICAL FUNCTIONS
- Manage and complete all customer billing for service department
- Verify parts, and technician time on work orders
- Answer all customer questions regarding billing
- Assist in creation of service quotes/repair quotes and work orders
- Identify billing issues and find resolution
- Order parts as needed to complete service orders
- Assist with identifying training opportunities for technicians
- Assist with emergency service calls
- Classify customers in system
WHAT YOU’LL DO
The Billing Specialist’s focus is to work closely with the Service Coordinator and Service Manager to provide a top-notch customer experience – every customer, every time. This position interacts with several key components of the service cycle; from purchase order, to work order, and ultimately billing the customer. This position also provides administrative assistance, advocates for technicians, and identifies training opportunities.
Customer Focus: Focus on building relationships with our best customers, while maintaining consistent experiences for all customers we service. Doing so sets our technicians up for success and allows us to set expectations with the customer about what is coming throughout the service cycle
- Collaborate with the service team regarding customer requirements
- Obtain PO for work performed and/or inform the Service Coordinator of any customers who will need a PO before work is performed
- Communicate charges to customers and explain invoicing
- Relay customer complaints as necessary to Service Manager and the Quality Department for follow-up
- Ensure other feedback from customers (both positive and negative) gets to the right people
Jobs and Work Order Expertise: Ownership of the invoicing and work order completion part of the service cycle. By closing out this loop, this role is positioned to identify problem areas.
- Run report to see what jobs have been completed and need to be invoiced
- Review all completed work orders
- Verify parts and charges are accurate
- If the work was incomplete or we need to go back for any reason, work with the Service Coordinator to return to the beginning of the cycle for scheduling
- Verify technicians time for completed jobs and put on Sales Order
- Build Sales order with all pertinent charges
- Review all charges before sending out the invoice
- Consult with the Service Manager if necessary
- Process invoice to send to customer
- Provide follow up or customer service assistance as necessary
Administrative Responsibilities/Quoting: Perform administrative functions such as quoting, answering phones, and ordering parts.
- Work with the Service Coordinator to create quotes for customers based on past labor and invoices, and consult with Service Manager as needed
- Order parts for jobs as needed
- Assist with categorizing customers following our customer classification principles
- Provide support with emergency service calls
- Answer phone and provide general customer service
- Other administrative projects as assigned
REQUIREMENTS
- High School Diploma or GED required
- Prior experience with billing, AP/AR
- Associates degree in accounting or another business-related field preferred
- You must be extremely comfortable with technology and software. Top notch computer skills are a MUST for this role. If you are not confident in your ability to learn new systems, you will not be a fit for this role
- Excellent written and verbal communication skills
WHAT WE OFFER
We know that you have a lot of choices when it comes to employers, but GR Metrology is different. We set ourselves apart from the rest by offering the following:
- Competitive compensation and incentive opportunities
- Focus on growth and development and proven track record of promotion from within
- Paid time off each year to support your community through a community outreach program of your choice
- A safe working environment
- An engaging, dynamic, and supportive company culture, in one of West Michigan’s Best and Brightest Companies to Work for the last 6 years in a row!
- Not to brag, but we know how to throw a party! We bring our employees together frequently, whether that is for baseball games, hockey games, box suite rentals with all you can eat and drink, murder mystery, parking lot, Halloween and Christmas parties, just to name a few, highway cleanup and other volunteer events, or happy hour as a team!
NOTE ON HIRING PROCESS
We work to maintain transparency and clear expectations for our employees and extend that to our prospective employees by outlining our hiring process and starting pay range.
- ONLINE APPLICATION: The more information you can provide us during this step the better!
- PHONE INTERVIEW: If you are selected to move to the next step you will be contacted to schedule a phone interview with our HR Manager.
- IN PERSON INTERVIEW: The last step in our hiring process is to bring the hiring team together to meet you and answer questions from the people you’ll be working with most often
Apply online at: https://grmetrology.com/career/
EQUAL OPPORTUNITY
Grand Rapids Metrology is an Equal Opportunity Employer and considers applicants without regard to race, color, religion, sex, national origin, or other protected classes.